# Care Givers Limited

Care Givers Limited is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/03/2019

## Practical info

- Postcode: CO1 2JS
- Registered manager: Sanyaolu, Clementine
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 22/Mar/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular four-weekly reviews and feedback forms evidenced ongoing involvement of people in their care.
  - Published: 2019-06-20
- Finding
  - Evidence: Registered manager attended local authority training sessions including virtual dementia training to develop skills.
  - Published: 2019-06-20
- Finding
  - Evidence: People and relatives reported staff were kind, caring and reliable, attending at times of the person's choosing.
  - Published: 2019-06-20
- Finding
  - Evidence: Care plans were detailed, regularly reviewed and reflected people's personal preferences, routines and choices.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff were competent and supported through induction including shadow shifts with the registered manager.
  - Published: 2019-06-20
- Finding
  - Evidence: Risks to people were assessed and safely managed with clear documentation of mobility, falls and continence risks.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff demonstrated good awareness of safeguarding procedures and knew who to inform if abuse was witnessed or alleged.
  - Published: 2019-06-20
- **complaints_handling** _(minor)_
  - Evidence: A different person told us that they would not say anything as they felt they would be treated differently.
  - Published: 2019-06-20
- **governance** _(minor)_
  - Evidence: The registered manager had some systems in place to manage and monitor the service on offer, but these were limited to the current size of the service and would need further development.
  - Published: 2019-06-20
- **record_keeping** _(moderate)_
  - Evidence: One error not in line with regulation relating to disclose and barring checks (DBS) was brought to the registered persons attention.
  - Published: 2019-06-20
- **incident_learning** _(minor)_
  - Evidence: A process for learning when things go wrong is for future development as the agency grows. The registered manager had difficulty in identifying examples of learning from events.
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2702622219

HomeCare Compass is an independent guide and is not affiliated with the CQC.