# Bridgewater House

*Operated by Devine Care Ltd.*

Bridgewater House is a CQC-regulated home-care agency in Hayes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/03/2022

## Practical info

- Postcode: UB4 0RR
- Registered manager: Masara, Johnson
- Local authority: Hillingdon
- Region: London
- City: Hayes
- Last CQC check: 24/Mar/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open culture with duty of candour understood; good partnership working with GPs, district nurses and local authority
  - Published: 2022-03-24
- Finding
  - Evidence: Strong staff support with monthly supervision, regular meetings, induction and ongoing training
  - Published: 2022-03-24
- Finding
  - Evidence: Robust quality monitoring including spot checks, audits, quality questionnaires and regular phone check-ins
  - Published: 2022-03-24
- Finding
  - Evidence: Staff paired with people who spoke the same language to facilitate communication
  - Published: 2022-03-24
- Finding
  - Evidence: Person-centred care plans developed with people and relatives, covering communication, cultural and religious needs
  - Published: 2022-03-24
- Finding
  - Evidence: Electronic monitoring system tracked staff attendance and lateness in real time; no missed visits in the last year
  - Published: 2022-03-24
- Finding
  - Evidence: Medicines were administered safely and as prescribed; staff received training and competency assessments
  - Published: 2022-03-24
- Finding
  - Evidence: People felt safe and were protected from avoidable harm with thorough risk assessments and management plans in place
  - Published: 2022-03-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-24
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-03-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-24
- Finding
  - Using medicines safely
  - Published: 2022-03-24
- Finding
  - Staffing and recruitment
  - Published: 2022-03-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-24

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-03-24
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-03-24
- Finding
  - Managers and staff being clear about roles and understanding quality, risks and regulatory requirements
  - Published: 2022-03-24
- Finding
  - Duty of candour: being open and honest when something goes wrong
  - Published: 2022-03-24
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-03-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2698546877

HomeCare Compass is an independent guide and is not affiliated with the CQC.