# Pringles Care Services - Central

*Operated by Pringle's Care Services Limited.*

Pringles Care Services - Central is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/06/2023

## Practical info

- Postcode: NW10 7PN
- Registered manager: Pringle, Shernette
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 06/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider accommodated cultural and religious needs, such as adjusting visit times during Ramadan and matching Urdu-speaking carers.
  - Published: 2023-06-06
- Finding
  - Evidence: Staff felt supported in their roles and received regular training, supervision and competency checks.
  - Published: 2023-06-06
- Finding
  - Evidence: The service worked in partnership with social workers and healthcare professionals to deliver joined-up care.
  - Published: 2023-06-06
- Finding
  - Evidence: The registered manager carried out unannounced checks, telephone monitoring calls and regular audits to monitor quality.
  - Published: 2023-06-06
- Finding
  - Evidence: Care plans included information about ethnicity, religion, sexuality and preferred gender of carer, supporting cultural competency.
  - Published: 2023-06-06
- Finding
  - Evidence: A new strengths-based approach tool was introduced to enable personalised care reviews with people.
  - Published: 2023-06-06
- Finding
  - Evidence: People were usually visited by the same care workers at regular times, providing continuity of care.
  - Published: 2023-06-06
- Finding
  - Evidence: Staff supported people with medicines safely, including monthly MAR audits and competency assessments.
  - Published: 2023-06-06
- Finding
  - Evidence: Risks to people's safety were assessed and managed with detailed care and risk management plans covering medical conditions, falls, mobility, skin integrity, nutrition and hydration.
  - Published: 2023-06-06
- **communication_with_families** _(minor)_
  - Evidence: People we spoke with said they could contact the agency when they needed to, but they were not clear who the registered manager was.
  - Published: 2023-06-06
- **care_planning** _(minor)_
  - Evidence: We saw one person's plan was not always clear on when their relative administered pain-relief medicine to them and not staff.
  - Published: 2023-06-06
- **complaints_handling** _(minor)_
  - Evidence: I have phoned them to complain about the varying times of the visit and often what happens is that it improves for two or three days and then it goes back to being either early or late.
  - Published: 2023-06-06
- **missed_or_late_visits** _(minor)_
  - Evidence: Sometimes phone to let me know if the carers are running late" and "Sometimes [the care worker] lets me know and sometimes [the care worker] doesn't.
  - Published: 2023-06-06
- Finding
  - Evidence: Positive feedback from people and relatives describing staff as 'kind and caring'
  - Published: 2022-06-18
- Finding
  - Evidence: Quality assurance manager recently appointed and developing improved monitoring processes
  - Published: 2022-06-18
- Finding
  - Evidence: Staff supplied with sufficient PPE; people confirmed staff wore PPE appropriately
  - Published: 2022-06-18
- Finding
  - Evidence: Partnership working with GPs, social workers and other agencies for joined-up care
  - Published: 2022-06-18
- Finding
  - Evidence: Safeguarding policies in place and staff trained; engagement with statutory agencies on concerns
  - Published: 2022-06-18
- Finding
  - Evidence: Robust recruitment checks to ensure only fit and proper applicants were employed
  - Published: 2022-06-18
- Finding
  - Evidence: Enough staff deployed and people generally visited by the same familiar care workers
  - Published: 2022-06-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-18
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-06-18
- Finding
  - Using medicines safely
  - Published: 2022-06-18
- Finding
  - Staffing and recruitment
  - Published: 2022-06-18
- Finding
  - Assessing risk, safety monitoring and management, Preventing and controlling infection
  - Published: 2022-06-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-18
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2022-06-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2698175338

HomeCare Compass is an independent guide and is not affiliated with the CQC.