# Bluebird Care (Southampton)

*Operated by Audagio Services Ltd.*

Bluebird Care (Southampton) is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2020

## Practical info

- Postcode: SO40 3HX
- Local authority: Hampshire
- Region: South East
- City: Southampton
- Last CQC check: 23/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective governance via online systems with timely regulatory notifications.
  - Published: 2023-05-23
- Finding
  - Evidence: LGBTQ+ competency focus underpinned by FREDA human rights principles.
  - Published: 2023-05-23
- Finding
  - Evidence: Partnership working with GPs, occupational therapists, specialist nurses, and a local university.
  - Published: 2023-05-23
- Finding
  - Evidence: Continuous improvement plan linked to internal audits, care plan reviews, and business growth plan.
  - Published: 2023-05-23
- Finding
  - Evidence: Open, inclusive culture with staff empowered as care champions and team leaders.
  - Published: 2023-05-23
- Finding
  - Evidence: Monthly incident trend analysis by quality officer with lessons shared across the service.
  - Published: 2023-05-23
- Finding
  - Evidence: Robust infection control policy covering hand hygiene, PPE, COVID-19, and food hygiene.
  - Published: 2023-05-23
- Finding
  - Evidence: Medicines management included training, competency checks, and person-centred care plans.
  - Published: 2023-05-23
- Finding
  - Evidence: Sufficient staffing levels with double-up calls always honoured and staff not rushing visits.
  - Published: 2023-05-23
- Finding
  - Evidence: People reported very positive feedback; 'The quality of the care is excellent.'
  - Published: 2023-05-23
- **governance** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post. The provider's care manager had recently submitted an application to register.
  - Published: 2023-05-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-23
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-23
- Finding
  - Using medicines safely
  - Published: 2023-05-23
- Finding
  - Staffing and recruitment
  - Published: 2023-05-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-23
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2697621620

HomeCare Compass is an independent guide and is not affiliated with the CQC.