# Ace Social Care

*Operated by Ace Social Care Ltd.*

Ace Social Care is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/03/2023

## Practical info

- Postcode: S26 5PQ
- Registered manager: Kay, Angela
- Local authority: Rotherham
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 10/Mar/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-10
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-10

### Other

- Finding
  - Evidence: Accidents and incidents recorded correctly with lessons learned and service improvements made
  - Published: 2023-03-10
- Finding
  - Evidence: Care plans designed with people's involvement; people regularly contacted for feedback
  - Published: 2023-03-10
- Finding
  - Evidence: PPE plentiful and infection control training completed by all staff
  - Published: 2023-03-10
- Finding
  - Evidence: Robust quality assurance systems established, resolving previous breach of Regulation 17 (good governance)
  - Published: 2023-03-10
- Finding
  - Evidence: Thorough induction and training programme giving staff confidence to carry out duties safely
  - Published: 2023-03-10
- Finding
  - Evidence: Staff recruited safely with DBS checks and references obtained prior to commencement
  - Published: 2023-03-10
- Finding
  - Evidence: Medicines managed safely with regular audits and competency checks of staff
  - Published: 2023-03-10
- Finding
  - Evidence: Manager had good oversight of the service and knew people's needs well, described as 'always available, any time you need help'
  - Published: 2023-03-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-10
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-10
- Finding
  - Using medicines safely
  - Published: 2023-03-10
- Finding
  - Staffing and recruitment
  - Published: 2023-03-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-10

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-03-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
  - Published: 2023-03-10
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2695837172

HomeCare Compass is an independent guide and is not affiliated with the CQC.