# Oceanic Care Services Ltd

Oceanic Care Services Ltd is a CQC-regulated home-care agency in Barking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/08/2023

## Practical info

- Postcode: IG11 7BT
- Registered manager: Nwamadi, Grace
- Local authority: Barking and Dagenham
- Region: London
- City: Barking
- Last CQC check: 25/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-25
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-08-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-25
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-08-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-25

### Other

- Finding
  - Evidence: Positive culture with open-door policy, regular staff meetings, and effective partnership working with external health and social care professionals.
  - Published: 2023-08-25
- Finding
  - Evidence: Registered manager carried out regular audits, spot checks, and maintained strong relationships with staff, people, and families.
  - Published: 2023-08-25
- Finding
  - Evidence: Person-centred care plans regularly reviewed and aligned to individual needs, preferences, and end-of-life requirements.
  - Published: 2023-08-25
- Finding
  - Evidence: Comprehensive training programme covering MCA, safeguarding, infection control, first aid, and food hygiene.
  - Published: 2023-08-25
- Finding
  - Evidence: Robust recruitment processes including DBS checks, references, and right-to-work verification.
  - Published: 2023-08-25
- Finding
  - Evidence: Sufficient staffing levels with consistent care from the same staff group; relatives confirmed no missed or late visits.
  - Published: 2023-08-25
- Finding
  - Evidence: People were protected from abuse; staff demonstrated clear knowledge of safeguarding responsibilities and whistleblowing procedures.
  - Published: 2023-08-25
- Finding
  - Evidence: Infection control managed safely with adequate PPE supplies
  - Published: 2020-10-12
- Finding
  - Evidence: Service affiliated to UK Homecare Association for policy updates and training information
  - Published: 2020-10-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2023-08-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-25
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-25
- Finding
  - Staffing and recruitment
  - Published: 2023-08-25
- Finding
  - Using medicines safely
  - Published: 2023-08-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-25
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-08-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2693321374

HomeCare Compass is an independent guide and is not affiliated with the CQC.