# HomeLink Healthcare Limited

HomeLink Healthcare Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/03/2026

## Practical info

- Postcode: W2 1NJ
- Registered manager: Tobin, Jane
- Local authority: Westminster
- Region: London
- City: London
- Last CQC check: 06/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: 100% 'good' or 'excellent' satisfaction survey outcomes and strong positive staff feedback about leadership support.
  - Published: 2019-03-14
- Finding
  - Evidence: Quality and safety committee meeting every two months reviewing incidents, feedback, governance compliance and training needs.
  - Published: 2019-03-14
- Finding
  - Evidence: Effective partnership working with hospitals, GPs, discharge co-ordinators and other healthcare agencies to facilitate timely hospital discharges.
  - Published: 2019-03-14
- Finding
  - Evidence: Safe and thorough recruitment processes including DBS, NMC registration checks, references and full employment histories.
  - Published: 2019-03-14
- Finding
  - Evidence: Strong person-centred culture with people and relatives describing staff as 'brilliant and caring', 'warm and personable' and 'a god-send'.
  - Published: 2019-03-14
- Finding
  - Evidence: Consistent and timely visits with no missed visits reported; registered manager monitored real-time alerts for late arrivals.
  - Published: 2019-03-14
- Finding
  - Evidence: Robust infection control measures rated 'very high standard' by people and relatives, with aseptic techniques observed at all times.
  - Published: 2019-03-14
- Finding
  - Evidence: Medicines systems were well-organised with a bespoke MAR developed with pharmacist support and a peer-to-peer RGN review process.
  - Published: 2019-03-14
- Finding
  - Evidence: Staff were knowledgeable, qualified and experienced RGNs who received appropriate training and regular supervision including supervised home visits by the clinical lead.
  - Published: 2019-03-14
- **consent_capacity** _(minor)_
  - Evidence: The service had a mental capacity assessment pro-forma which followed the MCA code of practice. This did not include a best interest process.
  - Published: 2019-03-14
- **governance** _(minor)_
  - Evidence: there was not a system to analyse the data for trends which is important in order to review whether procedures are effective.
  - Published: 2019-03-14
- **care_planning** _(minor)_
  - Evidence: one person's score was on the threshold for needing further interventions...this outcome was not clearly recorded in the person's care plan.
  - Published: 2019-03-14
- **record_keeping** _(minor)_
  - Evidence: one person's needs were recorded in the electronic care planning documentation as 'personal care three times a day' but did not specify the person's wishes or support requirements.
  - Published: 2019-03-14
- **governance** _(moderate)_
  - Evidence: the registered manager did not have a system in place or audit-trail to check that care planning documentation was accurate and up-to-date and complied with regulations.
  - Published: 2019-03-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2682998956

HomeCare Compass is an independent guide and is not affiliated with the CQC.