# Precious Homes Bedfordshire

*Operated by Precious Homes Limited.*

Precious Homes Bedfordshire is a CQC-regulated home-care agency in Dunstable.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 11/08/2023

## Practical info

- Postcode: LU5 5QL
- Registered manager: Fenn, Michelle
- Local authority: Central Bedfordshire
- Region: East
- City: Dunstable
- Last CQC check: 11/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-11
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-11

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-11
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-08-11
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-11

### Other

- Finding
  - Evidence: Safeguarding systems in place with staff able to identify and report concerns appropriately.
  - Published: 2023-08-11
- Finding
  - Evidence: Increased access to community activities and social outings for people using the service.
  - Published: 2023-08-11
- Finding
  - Evidence: Improved complaints handling with clear audit trails and timely, compassionate responses.
  - Published: 2023-08-11
- Finding
  - Evidence: Positive and open leadership culture; senior team spoke honestly about achievements and areas still needing improvement.
  - Published: 2023-08-11
- Finding
  - Evidence: Improvements in MCA and consent processes with greater involvement of people and families in best interest decisions.
  - Published: 2023-08-11
- Finding
  - Evidence: Increased staff supervision and team meetings providing regular communication, problem solving and team working.
  - Published: 2023-08-11
- Finding
  - Evidence: Infection prevention and control systems had improved with effective spot checks and cleaning rotas in place.
  - Published: 2023-08-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-11
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and take part in activities
  - Published: 2023-08-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-11

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-11
- Finding
  - Staffing and recruitment
  - Published: 2023-08-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-11
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-11
- Finding
  - Using medicines safely
  - Published: 2023-08-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-11
- Finding
  - Duty of candour; managers and staff understanding quality, performance, risks and regulatory requirements
  - Published: 2023-08-11
- Finding
  - Promoting a positive culture; engaging and involving people, staff and the public
  - Published: 2023-08-11
- Finding
  - Continuous learning and improving care
  - Published: 2023-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2679886188

HomeCare Compass is an independent guide and is not affiliated with the CQC.