# Imagine Act and Succeed

*Operated by Imagine Act And Succeed.*

Imagine Act and Succeed is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: M41 8QT
- Registered manager: Thomas, Michelle
- Local authority: Trafford
- Region: North West
- City: Manchester
- Last CQC check: 02/Oct/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints handled in a timely manner with satisfactory outcomes agreed
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to access community activities and leisure opportunities
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative 'good neighbour' scheme developed in partnership with local housing association
  - Published: 2021-10-30
- Finding
  - Evidence: Range of quality assurance tools in place including monthly returns, training matrix, and MAR audits
  - Published: 2021-10-30
- Finding
  - Evidence: Transparent incident and safeguarding reporting with lessons learned implemented
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive positive behaviour support plans in place for people with complex behaviours
  - Published: 2021-10-30
- Finding
  - Evidence: Service working within principles of the Mental Capacity Act 2005 with decision-making tools in place
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received appropriate training, regular supervisions (job consultations) every six weeks, and supported induction over 12-month probationary period
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough staff recruitment process with meaningful involvement of people using the service
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels maintained without use of agency staff; stable staff teams supporting people
  - Published: 2021-10-30
- Finding
  - Evidence: Medication errors at Fiona Gardens significantly reduced following introduction of Biodose system and dedicated medicines lead role
  - Published: 2021-10-30
- Finding
  - Evidence: Robust person-centred care plans and risk assessments in place with involvement of people and relatives in development and review
  - Published: 2021-10-30
- **care_planning** _(minor)_
  - Evidence: People living at Fiona Gardens extra care scheme did not have their end of life wishes recorded in their care files.
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: one relative we spoke with said they would like more communication from the staff team about what their loved one had been doing
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: the medicines lead on the day of our inspection was not aware of the requirement to ensure there was a 30 minute gap between taking the medicine and eating food
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2668088799

HomeCare Compass is an independent guide and is not affiliated with the CQC.