# P & E Care Limited

P & E Care Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/08/2019

## Practical info

- Postcode: SE20 8BD
- Registered manager: Eyoma, Patricia
- Local authority: Bromley
- Region: London
- City: London
- Last CQC check: 21/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions and independence
  - Published: 2021-10-30
- Finding
  - Dignity, privacy and respect
  - Published: 2021-10-30
- Finding
  - Kindness and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Healthcare access and multi-agency working
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2021-10-30
- Finding
  - Staff induction, training and supervision
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Incident and accident log maintained with action taken to reduce repeat occurrence
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic MAR system enabled real-time remote monitoring of medicines administration
  - Published: 2021-10-30
- Finding
  - Evidence: Provider worked collaboratively with local authority commissioners and other external agencies
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints policy in place with effective resolution; complaints log maintained
  - Published: 2021-10-30
- Finding
  - Evidence: People involved in care planning and supported to maintain independence
  - Published: 2021-10-30
- Finding
  - Evidence: People treated with dignity, respect and kindness; privacy maintained during personal care
  - Published: 2021-10-30
- Finding
  - Evidence: Regular staff supervision, annual appraisals and mandatory training including Care Certificate for new staff
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received safeguarding training and were aware of whistleblowing procedures
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices followed including DBS checks, references and right to work verification
  - Published: 2021-10-30

### responsive

- Finding
  - Cultural and accessibility needs
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Incident and accident management
  - Published: 2021-10-30
- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Safe recruitment practices
  - Published: 2021-10-30
- Finding
  - Staffing levels and visit timings
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30

### well_led

- Finding
  - Regulatory compliance and notifications
  - Published: 2021-10-30
- Finding
  - People's feedback and quality assurance
  - Published: 2021-10-30
- Finding
  - Leadership and management culture
  - Published: 2021-10-30
- Finding
  - Governance and audit effectiveness
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2662554198

HomeCare Compass is an independent guide and is not affiliated with the CQC.