# Bucks Country Home Care Limited

Bucks Country Home Care Limited is a CQC-regulated home-care agency in Princes Risborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/04/2021

## Practical info

- Postcode: HP27 9SG
- Registered manager: Doherty, Ashleigh
- Local authority: Buckinghamshire
- Region: South East
- City: Princes Risborough
- Last CQC check: 30/Apr/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider regularly sought feedback; 75% of respondents rated service 'excellent' in September 2020 survey
  - Published: 2021-10-30
- Finding
  - Evidence: Service worked well with external healthcare professionals including GPs and OTs
  - Published: 2021-10-30
- Finding
  - Evidence: Positive feedback from people and relatives praising professionalism, reliability and compassion
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager open and transparent; duty of candour requirements met
  - Published: 2021-10-30
- Finding
  - Evidence: Accidents and incidents recorded and reviewed to prevent recurrence
  - Published: 2021-10-30
- Finding
  - Evidence: Good supply and use of PPE; staff engaged in COVID-19 testing and vaccination programme
  - Published: 2021-10-30
- Finding
  - Evidence: Staff recruited safely with full pre-employment checks including DBS, references and employment history
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines administration improved since previous inspection; no longer in breach of Regulation 12
  - Published: 2021-10-30
- **care_planning** _(minor)_
  - Evidence: we found some guidance for staff had been omitted with this change... more in-depth detail was required to ensure the person's safety
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: we found the details could be further improved to ensure people who were unable to verbally consent were supported by staff who had additional guidance on when the medicine should be given
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager passionate about staff development, with opportunities for career progression within the service.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints policy in place with evidence of investigation and appropriate action taken.
  - Published: 2020-01-29
- Finding
  - Evidence: Regular care plan reviews involving people and their relatives, with quarterly and annual review cycles in place.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager responded promptly to inspection findings, implementing improved medicine monitoring system before inspection ended.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received safeguarding training and knew how to recognise and report abuse, including escalating to CQC if needed.
  - Published: 2020-01-29
- Finding
  - Evidence: Stable workforce with strong team culture; care workers felt valued and well-supported by management.
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive, personalised care plans detailed enough for unfamiliar staff to provide appropriate care.
  - Published: 2020-01-29
- Finding
  - Evidence: Care workers provided with adequate travel time between calls and were not rushed, supporting safe care delivery.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment processes including DBS checks, employment history and references for all care workers.
  - Published: 2020-01-29
- Finding
  - Evidence: People expressed high satisfaction with care, describing staff as 'fabulous', 'wonderful' and 'thoroughly professional'.
  - Published: 2020-01-29
- **governance** _(minor)_
  - Evidence: It did not always use information gathered at reviews to drive improvement.
  - Published: 2020-01-29
- **consent_capacity** _(minor)_
  - Evidence: Care workers we spoke with were unable to fully provide us with their understanding of how it affected the way they worked with people.
  - Published: 2020-01-29
- **medication_management** _(minor)_
  - Evidence: Where medicine administration was shared with family member it was not always clear which dose was administered by whom.
  - Published: 2020-01-29
- **medication_management** _(moderate)_
  - Evidence: A senior office member of staff undertook a medicine review; however these did not always pick up omissions on the MARs.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-11-28

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2019-11-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-11-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2019-11-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-11-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-11-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2659224376

HomeCare Compass is an independent guide and is not affiliated with the CQC.