# Housing 21 - Winehala Court

*Operated by Housing 21.*

Housing 21 - Winehala Court is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/11/2023

## Practical info

- Postcode: WV12 4GA
- Registered manager: Kailla, Asha
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 17/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-11-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-11-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-11-17

### Other

- Finding
  - Evidence: Feedback mechanisms were in place and action taken on any concerns raised by people, relatives and professionals.
  - Published: 2023-11-17
- Finding
  - Evidence: Incidents and medication errors were reviewed and learning shared with staff to prevent recurrence.
  - Published: 2023-11-17
- Finding
  - Evidence: The service worked in partnership with external professionals including GPs, community nurses, speech and language therapists and occupational therapists.
  - Published: 2023-11-17
- Finding
  - Evidence: Staff promoted independence, dignity and person-centred care, knocking on doors and seeking consent before entering.
  - Published: 2023-11-17
- Finding
  - Evidence: People and relatives expressed confidence in the registered manager and wider management team.
  - Published: 2023-11-17
- Finding
  - Evidence: Staff were safely recruited with pre-employment and DBS checks completed.
  - Published: 2023-11-17
- Finding
  - Evidence: Medicines were managed safely, including time-critical medicines for conditions such as Parkinson's disease.
  - Published: 2023-11-17
- Finding
  - Evidence: People felt safe and staff were knowledgeable about individual risks, including complex needs such as diabetes, skin integrity and choking.
  - Published: 2023-11-17
- **governance** _(minor)_
  - Evidence: We noted these had not always been completed in a timely way, however improvements had been made in recent months and the timeliness of audits now meant action could be taken.
  - Published: 2023-11-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-17
- Finding
  - Preventing and controlling infection
  - Published: 2023-11-17
- Finding
  - Using medicines safely
  - Published: 2023-11-17
- Finding
  - Staffing and recruitment
  - Published: 2023-11-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-11-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-265581744

HomeCare Compass is an independent guide and is not affiliated with the CQC.