# Lifeways Community Care (Doncaster)

*Operated by Lifeways Community Care Limited.*

Lifeways Community Care (Doncaster) is a CQC-regulated home-care agency in Doncaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/03/2023

## Practical info

- Postcode: DN4 5NL
- Registered manager: Thorlby, Brett
- Local authority: Doncaster
- Region: Yorkshire & Humberside
- City: Doncaster
- Last CQC check: 10/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People supported to maintain hobbies, social activities, and independence, avoiding social isolation.
  - Published: 2023-03-10
- Finding
  - Evidence: Effective safeguarding systems with staff knowledgeable about recognising and reporting abuse.
  - Published: 2023-03-10
- Finding
  - Evidence: Open, inclusive culture with approachable management, regular audits, and prompt action on identified issues.
  - Published: 2023-03-10
- Finding
  - Evidence: Positive feedback from healthcare professionals praising timely, appropriate referrals and strong communication with management.
  - Published: 2023-03-10
- Finding
  - Evidence: Staff were well-trained, including bespoke training requests (e.g. dementia), with competency checks, supervision, and appraisal in place.
  - Published: 2023-03-10
- Finding
  - Evidence: Comprehensive, personalised care plans regularly reviewed with input from specialist health professionals and involvement of people and relatives.
  - Published: 2023-03-10
- Finding
  - Evidence: Staff supported people to have maximum choice and control of their lives in the least restrictive way possible, promoting independence and meaningful daily life.
  - Published: 2023-03-10
- **complaints_handling** _(minor)_
  - Evidence: We received some minor concerns from relatives during our inspection, which the registered manager was not aware of.
  - Published: 2023-03-10
- **record_keeping** _(minor)_
  - Evidence: 1 health care professional told us, they had identified staff were not completing records consistently to be able to effectively review.
  - Published: 2023-03-10
- **medication_management** _(minor)_
  - Evidence: We identified some minor issues at 1 scheme, this was discussed with the registered manager and it was rectified immediately.
  - Published: 2023-03-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2644164628

HomeCare Compass is an independent guide and is not affiliated with the CQC.