# St Anne's Community Services - York DCA

*Operated by St Anne's Community Services.*

St Anne's Community Services - York DCA is a CQC-regulated home-care agency in York.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: YO30 4XL
- Registered manager: Jones, Charlotte
- Local authority: York
- Region: Yorkshire & Humberside
- City: York
- Last CQC check: 16/Apr/2026 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-10-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-10-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-10-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-10-01

### Other

- Finding
  - Evidence: In most cases there was evidence of appropriate referrals and support provided to people to access health services.
  - Published: 2025-10-01
- Finding
  - Evidence: People's support plans generally contained good information about how people might communicate through their body language and actions.
  - Published: 2025-10-01
- Finding
  - Evidence: The provider responded to inspection feedback and an improvement action plan was submitted promptly on 3 November 2023.
  - Published: 2025-10-01
- Finding
  - Evidence: Relatives told us they felt comfortable raising concerns with the registered manager.
  - Published: 2025-10-01
- Finding
  - Evidence: The supported living setting was clean and tidy with a cleaning schedule including deep cleaning in place.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff and relatives spoke positively about the registered manager, who was described as approachable, accessible, supportive and 'top notch'.
  - Published: 2025-10-01
- Finding
  - Evidence: Positive feedback received about staffing levels and consistency for the domiciliary care agency side of the service, with no missed calls reported.
  - Published: 2025-10-01
- **leadership** _(critical)_
  - Evidence: Neither the provider nor the registered manager were alert to the culture within the service. They had not been pro-active in identifying the shortfalls in care.
  - Published: 2025-10-01
- **communication_with_families** _(moderate)_
  - Evidence: We weren't told about a change in medication; we only found out by accident.
  - Published: 2025-10-01
- **record_keeping** _(moderate)_
  - Evidence: Medicine records and records for the application of creams did not match, and it was not possible to identify which staff member had applied people's creams.
  - Published: 2025-10-01
- **infection_control** _(moderate)_
  - Evidence: Soiled linen was carried into the kitchen without being bagged. This created a risk of cross contamination.
  - Published: 2025-10-01
- **consent_capacity** _(critical)_
  - Evidence: People were deprived of their liberty, but the provider did not have copies of, and had not seen, the relevant legal authorisations.
  - Published: 2025-10-01
- **person_centred_care** _(critical)_
  - Evidence: People's social needs were not met, and people were not supported with appropriate stimulation. People were not consistently supported to enjoy hobbies and interests.
  - Published: 2025-10-01
- **incident_learning** _(critical)_
  - Evidence: There was limited analysis of incidents. There was no evidence of trends and triggers being identified. Incidents were not always investigated robustly.
  - Published: 2025-10-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-10-01
- Finding
  - Meeting people's communication needs
  - Published: 2025-10-01
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities; planning personalised care
  - Published: 2025-10-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-10-01
- Finding
  - Staffing and recruitment
  - Published: 2025-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse; learning lessons when things go wrong
  - Published: 2025-10-01
- Finding
  - Using medicines safely
  - Published: 2025-10-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-10-01

### well_led

- Finding
  - Engaging and involving people using the service; working in partnership; duty of candour
  - Published: 2025-10-01
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2025-10-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-264070259

HomeCare Compass is an independent guide and is not affiliated with the CQC.