# Knoll House

*Operated by Edge View Homes Limited.*

Knoll House is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/07/2022

## Practical info

- Postcode: WV4 5HW
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 07/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-07-12

### effective

- Finding
  - Is the service effective?
  - Published: 2022-07-12

### Other

- Finding
  - Evidence: Open culture of learning lessons from incidents and complaints
  - Published: 2022-07-12
- Finding
  - Evidence: Clear understanding and application of MCA and DoLS
  - Published: 2022-07-12
- Finding
  - Evidence: Good multi-disciplinary working with visiting health and social care professionals
  - Published: 2022-07-12
- Finding
  - Evidence: Registered manager led by example and was praised by people, relatives and staff
  - Published: 2022-07-12
- Finding
  - Evidence: Robust quality audits covering infection control, care records, environmental, complaints and safeguarding
  - Published: 2022-07-12
- Finding
  - Evidence: Safe recruitment with all pre-employment checks completed
  - Published: 2022-07-12
- Finding
  - Evidence: Effective communication support including communication passports and easy-read/pictorial documents
  - Published: 2022-07-12
- Finding
  - Evidence: Strong person-centred culture promoting independence, choice and community involvement
  - Published: 2022-07-12
- Finding
  - Evidence: Staff trained in STOMP principles; medicines administered on time by trained staff
  - Published: 2022-07-12
- Finding
  - Evidence: Personalised, holistic, strengths-based care plans reflecting needs and aspirations, reviewed regularly with people
  - Published: 2022-07-12
- **communication_with_families** _(minor)_
  - Evidence: The provider told us how they send out questionnaires to professionals to gather feedback on the service provided. Although, these were not often completed and returned.
  - Published: 2022-07-12
- **other** _(minor)_
  - Evidence: The home was a little tired and there were areas where paint was pealing. One window had a crack and it was evident a hole in the wall had recently been filled.
  - Published: 2022-07-12
- **medication_management** _(minor)_
  - Evidence: An apology had been made to a person following a medication error.
  - Published: 2022-07-12

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-07-12

### safe

- Finding
  - Is the service safe?
  - Published: 2022-07-12

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-07-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2632838280

HomeCare Compass is an independent guide and is not affiliated with the CQC.