# GUTU

*Operated by Time 4 U Ltd.*

GUTU is a CQC-regulated home-care agency in Chatham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: ME4 6DQ
- Registered manager: Mandebvu, Alice
- Local authority: Medway
- Region: South East
- City: Chatham
- Last CQC check: 22/May/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive staff culture reported; staff felt listened to and had access to management outside office hours via on-call service.
  - Published: 2023-08-04
- Finding
  - Evidence: People were supported to participate in community activities and maintain relationships, with communication needs individually assessed.
  - Published: 2023-08-04
- Finding
  - Evidence: Support plans were person centred and promoted independence; relatives praised staff empathy and knowledge of individuals.
  - Published: 2023-08-04
- Finding
  - Evidence: Infection prevention and control practices were safe; staff wore PPE and had completed IPC training.
  - Published: 2023-08-04
- Finding
  - Evidence: Staff were recruited safely with sufficient employment history checks carried out.
  - Published: 2023-08-04
- Finding
  - Evidence: Sufficient staffing levels with consistent staff deployment; people and relatives reported consistent, familiar carers.
  - Published: 2023-08-04
- Finding
  - Evidence: Medicines were well managed with complete MARs, competency checks, and people supported to be as independent as possible with their medicines.
  - Published: 2023-08-04
- Finding
  - Evidence: Staff had training on how to recognise and report abuse and knew how to apply it; safeguarding concerns had been reported to the local authority.
  - Published: 2023-08-04
- **complaints_handling** _(minor)_
  - Evidence: Where complaints had been raised these had not always been responded to within the timescales set out in the provider's complaints policy. A relative had made a formal complaint and this had not been formally resolved.
  - Published: 2023-08-04
- **care_planning** _(moderate)_
  - Evidence: Support plans did not always include the information about people's support around continence. Records of mental capacity assessments were not always clear.
  - Published: 2023-08-04
- **incident_learning** _(moderate)_
  - Evidence: The management team had not fully understood their responsibilities to ensure compliance in relation to duty of candour... the provider had not formally written and apologised when these had occurred.
  - Published: 2023-08-04
- **governance** _(critical)_
  - Evidence: The provider's auditing processes had not detected the issues found during inspection in relation to risk management and records.
  - Published: 2023-08-04
- **record_keeping** _(critical)_
  - Evidence: Records were not dated and they had been overwritten. For example, the same information appeared several days running for one person.
  - Published: 2023-08-04
- **care_planning** _(critical)_
  - Evidence: Risk assessments did not always have information staff needed to keep people safe. Risks in relation to people's individual staffing arrangements were not always documented.
  - Published: 2023-08-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-04
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2023-08-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-04
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-08-04

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-04
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-04
- Finding
  - Using medicines safely
  - Published: 2023-08-04
- Finding
  - Staffing and recruitment
  - Published: 2023-08-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-04
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2023-08-04
- Finding
  - Promoting a positive person-centred, open and inclusive culture
  - Published: 2023-08-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-04
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-08-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2627941117

HomeCare Compass is an independent guide and is not affiliated with the CQC.