# Adore Home Care Ltd

Adore Home Care Ltd is a CQC-regulated home-care agency in Nelson.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/12/2018

## Practical info

- Postcode: BB9 5DB
- Registered manager: Abraham, Ria
- Local authority: Lancashire
- Region: North West
- City: Nelson
- Last CQC check: 22/Dec/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People's privacy and dignity consistently respected; staff promoted independence and described their role with warmth
  - Published: 2020-01-29
- Finding
  - Evidence: Effective quality monitoring including annual satisfaction surveys, random surveys and regular audits of files and records
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager provided strong visible leadership, still delivered direct care, and conducted unannounced spot checks
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care planning with full involvement of people using the service; care plans reviewed at least every six months
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervision, appraisals and observations of practice by the registered manager
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive training programme covering MCA, safeguarding, dementia care, medicines and more, with annual refreshers
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines managed safely with competency spot checks, accurate administration records and no unexplained gaps found
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment process including enhanced criminal records checks, two written references and employment history verification
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with consistent staff allocation; no missed visits and punctual attendance reported by all service users
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and whistleblowing procedures
  - Published: 2020-01-29
- Finding
  - Evidence: Accessible complaints procedure with all complaints recorded and addressed; accessible information available in different font sizes for those with visual impairments.
  - Published: 2019-06-20
- Finding
  - Evidence: Positive feedback from people and relatives regarding staff kindness, dignity, respect, and promotion of independence.
  - Published: 2019-06-20
- Finding
  - Evidence: Strong quality assurance system including monthly unannounced spot checks, annual satisfaction questionnaires, and regular audits of medicines, care plans, and staff records.
  - Published: 2019-06-20
- Finding
  - Evidence: Person-centred care plans developed with full involvement of people, reviewed at least every six months, and written in a respectful, detailed manner.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff received thorough induction, mandatory training, specialist training (dementia, MCA), regular supervision, observations of practice, and annual appraisals.
  - Published: 2019-06-20
- Finding
  - Evidence: Robust recruitment process including enhanced criminal records checks, face-to-face interviews, and employment history verification.
  - Published: 2019-06-20
- Finding
  - Evidence: Sufficient staffing levels with staff allocated locally to minimise travel time and late arrivals; people received consistent care from the same staff group.
  - Published: 2019-06-20
- Finding
  - Evidence: People felt safe with care provided; risk assessments were comprehensive and updated every six months or more frequently when needs changed.
  - Published: 2019-06-20
- **medication_management** _(minor)_
  - Evidence: staff had not always informed the registered manager about the application of creams. The registered manager took immediate action to resolve this situation, which included the implementation of a new record
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2626916743

HomeCare Compass is an independent guide and is not affiliated with the CQC.