# Continuity of Care Services Limited

Continuity of Care Services Limited is a CQC-regulated home-care agency in Maidstone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/10/2017

## Practical info

- Postcode: ME14 5NZ
- Registered manager: Walker, Victoria
- Local authority: Kent
- Region: South East
- City: Maidstone
- Last CQC check: 06/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The well-led rating improved from Requires Improvement to Good, reflecting sustained leadership development.
  - Published: 2023-12-06
- Finding
  - Evidence: Infection control practices were robust, with regular PPE compliance checks and clear guidance for staff.
  - Published: 2023-12-06
- Finding
  - Evidence: People were involved in recruiting their own support staff, including interviewing candidates.
  - Published: 2023-12-06
- Finding
  - Evidence: Staff wellbeing was actively supported through mental health first aiders and an anonymous electronic feedback application.
  - Published: 2023-12-06
- Finding
  - Evidence: The provider commissioned mock CQC inspections twice yearly and engaged a social care consultant to drive continuous improvement.
  - Published: 2023-12-06
- Finding
  - Evidence: The registered manager was joint chair of the local Skills for Care Registered Managers network, demonstrating exceptional partnership working.
  - Published: 2023-12-06
- Finding
  - Evidence: Medicines were managed safely including complex administration such as PEG feeding, with monitoring systems in place.
  - Published: 2023-12-06
- Finding
  - Evidence: People were supported by consistent small teams of familiar staff, promoting trust and continuity of care.
  - Published: 2023-12-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2624556588

HomeCare Compass is an independent guide and is not affiliated with the CQC.