# Autism Care Community Services (Milton Keynes)

*Operated by Autism Care (UK) Limited.*

Autism Care Community Services (Milton Keynes) is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/06/2023

## Practical info

- Postcode: MK14 6GD
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 21/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-30
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-30

### Other

- Finding
  - Evidence: The service improved from Requires Improvement (and Well-led: Inadequate) at last inspection to Good overall, resolving all four prior regulation breaches.
  - Published: 2023-06-21
- Finding
  - Evidence: Staff felt well supported by team leaders and received regular supervision and team meetings.
  - Published: 2023-06-21
- Finding
  - Evidence: Information was available in accessible formats including easy read documents, pictures and iPads.
  - Published: 2023-06-21
- Finding
  - Evidence: Audits and quality checks were in place covering medicines, staff documentation, observations, and incident records.
  - Published: 2023-06-21
- Finding
  - Evidence: Complaints policy was effective with detailed records and prompt action taken on issues raised.
  - Published: 2023-06-21
- Finding
  - Evidence: Care plans were personalised, containing individuals' routines, likes/dislikes, goals and aspirations, and were co-produced with people and relatives.
  - Published: 2023-06-21
- Finding
  - Evidence: Safeguarding training was complete for all staff, who knew how to recognise and report abuse including to CQC and the local authority.
  - Published: 2023-06-21
- Finding
  - Evidence: Medicines were administered safely by trained staff with accurate MAR records and appropriate PRN documentation.
  - Published: 2023-06-21
- Finding
  - Evidence: Risk assessments were thorough and included input from relevant health professionals, with positive behaviour support plans in place for each individual.
  - Published: 2023-06-21
- **leadership** _(minor)_
  - Evidence: Staff acknowledged that changes in management over time had created some inconsistencies but were happy they were being supported well by line managers that were in place.
  - Published: 2023-06-21
- **governance** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post.
  - Published: 2023-06-21
- Finding
  - Evidence: People were supported to maintain links with those important to them
  - Published: 2022-03-30
- Finding
  - Evidence: Warm and positive interactions observed between staff and people, including supporting cooking and conversation
  - Published: 2022-03-30
- Finding
  - Evidence: Interim management team supported the inspection openly and took swift action when issues were identified
  - Published: 2022-03-30
- Finding
  - Evidence: Provider followed safe recruitment practices with appropriate checks on staff suitability
  - Published: 2022-03-30
- Finding
  - Evidence: Staff team provided kind and compassionate care and spoke warmly about people they supported
  - Published: 2022-03-30
- Finding
  - Evidence: Team leaders and many support staff worked over and beyond their contracted duties to support people and families
  - Published: 2022-03-30
- **end_of_life_care** _(minor)_
  - Evidence: The provider had an end of life policy but people and those important to them had not been offered opportunities to share their views as part of end of life care planning.
  - Published: 2022-03-30
- **infection_control** _(minor)_
  - Evidence: We identified one of the cleaning products were not suitable or effective against COVID-19... Cleaning schedules were not always signed to show tasks completed.
  - Published: 2022-03-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-30

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-03-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-30
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-03-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-30

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-03-30
- Finding
  - Promoting a positive culture; duty of candour; quality performance and continuous learning
  - Published: 2022-03-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2614916990

HomeCare Compass is an independent guide and is not affiliated with the CQC.