# Dell Care

*Operated by Miss Heather Websdell.*

Dell Care is a CQC-regulated home-care agency in Wymondham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/03/2026

## Practical info

- Postcode: NR18 0DX
- Local authority: Norfolk
- Region: East
- City: Wymondham
- Last CQC check: 10/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager carried out detailed spot checks and often covered care visits personally to ensure continuity
  - Published: 2020-01-29
- Finding
  - Evidence: Electronic monitoring system enabled provider to verify staff completed visits and stayed the appropriate time
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were comprehensive, detailed and person-centred, incorporating individual preferences and backgrounds
  - Published: 2020-01-29
- Finding
  - Evidence: People had consistent staff members, building trusting relationships; staff knew people and their needs well
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated good understanding of Mental Capacity Act principles and sought consent before delivering care
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received a variety of training including classroom and online courses; induction process was robust
  - Published: 2020-01-29
- Finding
  - Evidence: Risks to individuals were assessed and mitigated appropriately, including in people's own environments
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were knowledgeable about safeguarding procedures and knew how to report concerns
  - Published: 2020-01-29
- **medication_management** _(minor)_
  - Evidence: medicines given 'as required' (PRN) did not have specific care plans attached to them, for example, medicines used to calm people in distress.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2614653824

HomeCare Compass is an independent guide and is not affiliated with the CQC.