# Mary Ruth Care

*Operated by Mary Ruth Care Services Limited.*

Mary Ruth Care is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/11/2022

## Practical info

- Postcode: S8 0JZ
- Registered manager: Chizanga, Mary
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 15/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular spot checks and competency evaluations of staff with follow-up training and mentoring
  - Published: 2023-02-22
- Finding
  - Evidence: Service worked closely with other health and social care professionals including GPs and district nurses
  - Published: 2023-02-22
- Finding
  - Evidence: Very positive feedback from people and relatives about management responsiveness and quality of care
  - Published: 2023-02-22
- Finding
  - Evidence: Accidents and incidents monitored and analysed with lessons communicated to all staff via multiple channels
  - Published: 2023-02-22
- Finding
  - Evidence: Effective infection control procedures with good PPE stocks
  - Published: 2023-02-22
- Finding
  - Evidence: Sufficient staffing levels with company cars provided to reduce burden on staff
  - Published: 2023-02-22
- Finding
  - Evidence: Robust recruitment processes including DBS checks and pre-employment vetting
  - Published: 2023-02-22
- Finding
  - Evidence: Medicines managed safely with regular staff training, competency assessments and audits
  - Published: 2023-02-22
- Finding
  - Evidence: People felt safe and staff arrived on time with consistent continuity of care from a core group of staff
  - Published: 2023-02-22
- **record_keeping** _(minor)_
  - Evidence: We discussed with the field manager the need to collate this feedback into reports and newsletters, so people could see any improvements made as a result of their feedback
  - Published: 2023-02-22
- **care_planning** _(minor)_
  - Evidence: the care plans we checked needed clearer information around the positioning of bed rails. A consent to treatment document was signed...but there was no evidence of consent to restraint
  - Published: 2023-02-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-22
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-22
- Finding
  - Using medicines safely
  - Published: 2023-02-22
- Finding
  - Staffing and recruitment
  - Published: 2023-02-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-22
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2023-02-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2614196749

HomeCare Compass is an independent guide and is not affiliated with the CQC.