# SJOG Hospitaller Services Northern Supported Living

*Operated by Saint John of God Hospitaller Services.*

SJOG Hospitaller Services Northern Supported Living is a CQC-regulated home-care agency in Darlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/08/2023

## Practical info

- Postcode: DL2 2DR
- Registered manager: Ridley, Emmalyne
- Local authority: Darlington
- Region: North East
- City: Darlington
- Last CQC check: 04/Aug/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare services
  - Published: 2023-08-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-04
- Finding
  - Assessing people's needs and choices; Delivering care in line with standards, guidance and the law
  - Published: 2023-08-04
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-04

### Other

- Finding
  - Evidence: People were active in their local community and supported to pursue individually preferred activities.
  - Published: 2023-08-04
- Finding
  - Evidence: The service worked in partnership with other health and social care professionals and engaged people and staff through regular meetings and surveys.
  - Published: 2023-08-04
- Finding
  - Evidence: Management team described as always available and supportive; staff felt personally and professionally supported.
  - Published: 2023-08-04
- Finding
  - Evidence: Staff supported people to access a variety of medical and health related services including GPs, district nurses, speech and language therapists, dieticians and opticians.
  - Published: 2023-08-04
- Finding
  - Evidence: There were enough appropriately skilled and trained staff to meet people's needs flexibly.
  - Published: 2023-08-04
- Finding
  - Evidence: Staff understood how to protect people from poor care and abuse, with training on recognising and reporting abuse.
  - Published: 2023-08-04
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible.
  - Published: 2023-08-04
- **governance** _(minor)_
  - Evidence: We discussed some differences in audits to our findings around a small number of medicine records and the registered manager agreed to review audits.
  - Published: 2023-08-04
- **record_keeping** _(minor)_
  - Evidence: People had goals and outcomes recorded in their support plans...the discussions were not always consistent and varied in quality.
  - Published: 2023-08-04
- **medication_management** _(moderate)_
  - Evidence: Audits of medicines were in place. However, they did not highlight discrepancies found during the inspection process. This included medicines to be taken as and when required and people's allergies.
  - Published: 2023-08-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-04
- Finding
  - Staffing and recruitment
  - Published: 2023-08-04
- Finding
  - Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-04
- Finding
  - Using medicines safely
  - Published: 2023-08-04

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-08-04
- Finding
  - Duty of candour; Continuous learning and improving care
  - Published: 2023-08-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-261157067

HomeCare Compass is an independent guide and is not affiliated with the CQC.