# Care Sante Kent

*Operated by Care Sante Kent Limited.*

Care Sante Kent is a CQC-regulated home-care agency in Herne Bay.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/10/2024

## Practical info

- Postcode: CT6 6ED
- Registered manager: Kimber, Rebecca
- Local authority: Kent
- Region: South East
- City: Herne Bay
- Last CQC check: 23/Oct/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence
  - Published: 2021-10-30
- Finding
  - Dignity, respect and privacy
  - Published: 2021-10-30

### effective

- Finding
  - Health needs monitoring
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff received annual appraisals, spot checks, and opportunities for career progression including Diplomas in Health and Social Care.
  - Published: 2021-10-30
- Finding
  - Evidence: The provider responded promptly to a data protection breach and worked with partner agencies to resolve it.
  - Published: 2021-10-30
- Finding
  - Evidence: A three-year business plan was in place and the service was forward thinking about future domiciliary care provision.
  - Published: 2021-10-30
- Finding
  - Evidence: The service was proactive in participating in pilot projects with health and social care stakeholders.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were person-centred and reflected people's wishes, preferences and independence goals.
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with dignity and respect; staff were described as kind, caring and friendly.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated understanding of safeguarding procedures and different types of abuse.
  - Published: 2021-10-30
- Finding
  - Evidence: People had their needs met by sufficient numbers of staff and the service maintained an ongoing recruitment programme.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received comprehensive induction based on the Skills for Care Certificate including shadowing, training courses and knowledge tests.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were managed appropriately with MAR chart audits, shadowing of newly trained staff, and competency checks by senior staff.
  - Published: 2021-10-30
- **leadership** _(moderate)_
  - Evidence: The registered manager was unaware of some of the issues people had raised with us and this made her aware of how with the expansion of the service her role had changed.
  - Published: 2021-10-30
- **incident_learning** _(minor)_
  - Evidence: People who said they had completed surveys in the past said they had never received feedback regarding whether specific comments they had made or learned how theirs and other peoples comments were helping to shape the development of the service.
  - Published: 2021-10-30
- **safeguarding** _(moderate)_
  - Evidence: Another member of staff told us they had now reported a safeguarding issue twice because they had received no feedback from office staff as to what action had been taken.
  - Published: 2021-10-30
- **supervision_appraisal** _(moderate)_
  - Evidence: supervisions had not picked up or addressed staff feelings of being unsupported.
  - Published: 2021-10-30

### responsive

- Finding
  - Feedback and service development
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Safeguarding procedures
  - Published: 2021-10-30
- Finding
  - Recruitment practices
  - Published: 2021-10-30
- Finding
  - Staffing levels and continuity
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessment and care planning
  - Published: 2021-10-30

### well_led

- Finding
  - Registered manager oversight
  - Published: 2021-10-30
- Finding
  - Communication with people and staff
  - Published: 2021-10-30
- Finding
  - Quality assurance and auditing
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2608133473

HomeCare Compass is an independent guide and is not affiliated with the CQC.