# Living Ambitions Limited (Doncaster)

*Operated by Living Ambitions Limited.*

Living Ambitions Limited (Doncaster) is a CQC-regulated home-care agency in Doncaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/03/2020

## Practical info

- Postcode: DN4 5NL
- Registered manager: Le-Billon, Carrie-Anne
- Local authority: Doncaster
- Region: Yorkshire & Humberside
- City: Doncaster
- Last CQC check: 10/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions and independence
  - Published: 2021-10-30
- Finding
  - Dignity, respect and person-centred care
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition, hydration and healthcare
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and competency
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Care plans produced in easy-read format; advocacy services available and utilised
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to maintain independence, pursue hobbies and participate in meaningful activities
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints procedure available in easy-read format with pictures; electronic register maintained
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality assurance system covering safeguarding, accidents, incidents, complaints and staffing
  - Published: 2021-10-30
- Finding
  - Evidence: Mental Capacity Act principles were understood and applied appropriately
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision, appraisal, spot checks and competency assessments were carried out
  - Published: 2021-10-30
- Finding
  - Evidence: Staff training was up to date including bespoke training for specific needs such as autism, epilepsy and positive behaviour support
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were stored and administered safely with clear protocols for 'when required' medicines
  - Published: 2021-10-30
- Finding
  - Evidence: Robust staff recruitment process with appropriate pre-employment vetting checks
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed, person-centred risk assessments and care plans were in place and regularly reviewed
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently reported feeling safe and happy with the service and staff
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: There were issues raised by staff who were feeling 'cut adrift'... staff felt they had not been well prepared for this.
  - Published: 2021-10-30
- **staff_training** _(minor)_
  - Evidence: Staff expressed mixed views about the training and support provided... Staff in the more recently acquired locations felt they had received better quality training.
  - Published: 2021-10-30
- **leadership** _(minor)_
  - Evidence: Staff in the more recently acquired locations felt they had received better quality training and more responsive support from their previous employer.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care plans included preferences relating to protected characteristics, cultural and spiritual needs.
  - Published: 2020-03-11
- Finding
  - Evidence: Accidents and incidents analysed at local and corporate level with learning shared across the staff team.
  - Published: 2020-03-11
- Finding
  - Evidence: Registered manager led by example, was contactable and promoted an open, inclusive culture.
  - Published: 2020-03-11

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding and risk management
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership and management
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2607493461

HomeCare Compass is an independent guide and is not affiliated with the CQC.