# Auckland Care - Hampshire

*Operated by Auckland Care Limited.*

Auckland Care - Hampshire is a CQC-regulated home-care agency in Fareham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 03/05/2023

## Practical info

- Postcode: PO16 8XT
- Local authority: Hampshire
- Region: South East
- City: Fareham
- Last CQC check: 03/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-24
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-24

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-24
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-05-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-24
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-24

### Other

- Finding
  - Evidence: People had access to independent advocacy and were able to maintain contact with those important to them without restrictions.
  - Published: 2023-05-24
- Finding
  - Evidence: The provider successfully recruited staff via a sponsorship scheme, improving overall staffing levels.
  - Published: 2023-05-24
- Finding
  - Evidence: People were supported to access the community and choose activities they wished to pursue.
  - Published: 2023-05-24
- Finding
  - Evidence: People were supported to access physical healthcare such as GPs, opticians and occupational therapists.
  - Published: 2023-05-24
- Finding
  - Evidence: Staff received regular 1-to-1 supervision and mandatory and specialised training (e.g. epilepsy, diabetes, autism awareness).
  - Published: 2023-05-24
- Finding
  - Evidence: The registered manager was responsive during the inspection and took prompt action to address concerns identified, including implementing an action plan with timescales.
  - Published: 2023-05-24
- Finding
  - Evidence: Staff knew people well and could describe the support they provided, including how to respond to changes in health conditions.
  - Published: 2023-05-24
- **leadership** _(moderate)_
  - Evidence: There is no leadership. It depends on which member of staff you interact with as to whether you are involved or if anything gets done.
  - Published: 2023-05-24

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-24
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-24

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-24
- Finding
  - Staffing and recruitment
  - Published: 2023-05-24
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-24
- Finding
  - Using medicines safely
  - Published: 2023-05-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2607187981

HomeCare Compass is an independent guide and is not affiliated with the CQC.