# Reablement Provider Service

*Operated by Leicester City Council.*

Reablement Provider Service is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Outstanding |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 06/02/2026

## Practical info

- Postcode: LE5 4PW
- Registered manager: Singh-Bains, Jagjit
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 06/Feb/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong quality assurance systems including MAR checks, audits, feedback questionnaires, and performance monitoring
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive training culture; staff able to request additional training such as mental health courses
  - Published: 2021-10-30
- Finding
  - Evidence: Regular unannounced spot checks by reablement officers to monitor care quality and staff practice
  - Published: 2021-10-30
- Finding
  - Evidence: 58 commendations received in first five months of 2017 from people using the service
  - Published: 2021-10-30
- Finding
  - Evidence: Over 90% of care packages delivered within 24 hours of hospital discharge; re-admission rates between 4–8%
  - Published: 2021-10-30
- Finding
  - Evidence: Staff issued with handheld devices for real-time care plan updates, lone worker safety alerts, and GPS tracking
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative virtual Hospital Discharge Service supporting 250 people, enabling 90%+ to remain at home after 91 days
  - Published: 2021-10-30
- Finding
  - Evidence: Exceptionally well planned and person-centred reablement care with multidisciplinary team including occupational therapists and physiotherapists
  - Published: 2021-10-30
- **communication_with_families** _(moderate)_
  - Evidence: One complaint was about a person whose mobility needs were not communicated properly with the service...resulted in them falling...breakdown in communication between the social work staff and the domiciliary care service.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: a copy of the checks was not included in the person's personnel file. We mentioned this to the registered manager who quickly put these in place
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2604846451

HomeCare Compass is an independent guide and is not affiliated with the CQC.