# EveryDay

*Operated by EveryDay Care & Support Ltd.*

EveryDay is a CQC-regulated home-care agency in North Shields.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 27/01/2025

## Practical info

- Postcode: NE29 6QP
- Registered manager: Parker, Kerry
- Local authority: North Tyneside
- Region: North East
- City: North Shields
- Last CQC check: 27/Jan/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback from people, relatives and external partners regarding leadership and caring approach
  - Published: 2022-10-25
- Finding
  - Evidence: Strong external partnerships with health professionals, charities, universities and community organisations
  - Published: 2022-10-25
- Finding
  - Evidence: Open, learning culture with duty of candour upheld and timely CQC notifications
  - Published: 2022-10-25
- Finding
  - Evidence: Strong governance and auditing arrangements with board-level scrutiny of incidents, accidents and complaints
  - Published: 2022-10-25
- Finding
  - Evidence: Robust safeguarding training, policies and whistleblowing systems with staff comfortable raising concerns
  - Published: 2022-10-25
- Finding
  - Evidence: Person-centred and regularly reviewed risk assessments informed by external healthcare professionals
  - Published: 2022-10-25
- Finding
  - Evidence: Safe medicines management with auditing systems, body maps and competency assessments
  - Published: 2022-10-25
- Finding
  - Evidence: Comprehensive induction including the Care Certificate
  - Published: 2022-10-25
- Finding
  - Evidence: Safe recruitment processes including ID checks, references, values-based interview and DBS checks
  - Published: 2022-10-25
- Finding
  - Evidence: Sufficient, reliable staffing with people reporting staff arrived on time and there was no reliance on agency staff
  - Published: 2022-10-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-10-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-25
- Finding
  - Using medicines safely
  - Published: 2022-10-25
- Finding
  - Staffing and recruitment
  - Published: 2022-10-25

### well_led

- Finding
  - Duty of candour
  - Published: 2022-10-25
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-10-25
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2022-10-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2598190126

HomeCare Compass is an independent guide and is not affiliated with the CQC.