# Building Independence Team

*Operated by Manchester City Council - Adult Directorate.*

Building Independence Team is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/01/2020

## Practical info

- Postcode: M18 8HE
- Registered manager: Wilson, Suzanne
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 25/Jan/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence
  - Published: 2021-10-30
- Finding
  - Dignity, respect and privacy
  - Published: 2021-10-30
- Finding
  - Person-centred care and support planning
  - Published: 2021-10-30

### effective

- Finding
  - Healthcare needs support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and support
  - Published: 2021-10-30
- Finding
  - Staff training and competency
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Quality monitoring included monthly cross-service manager meetings, MAR chart audits and observed practice checks in people's homes.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager was approachable, supportive and understood CQC notification responsibilities.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong partnership working with other organisations and smooth transition to long-term providers by working alongside them.
  - Published: 2021-10-30
- Finding
  - Evidence: Cultural and faith needs were acknowledged and respected within support plans, risk assessments and staff observations.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were caring and compassionate, going above and beyond including supporting a person with a terminal condition to fulfil a bucket list and plan their funeral.
  - Published: 2021-10-30
- Finding
  - Evidence: Service promoted independence effectively, using creative approaches such as coloured sticker systems for microwaving meals.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated strong understanding of the Mental Capacity Act 2005 and acted in people's best interests.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines administration records were accurate, well-maintained and reflected good practice guidance.
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed, individualised risk assessments in place including environmental hazard identification assessments.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe with staff and care provided; robust safeguarding awareness and reporting culture among staff.
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: We saw no evidence of formal feedback gathered from people whilst using the service and the registered manager told us this was something they were planning on introducing.
  - Published: 2021-10-30
- **supervision_appraisal** _(moderate)_
  - Evidence: the registered manager acknowledged that supervisions of staff had not been done as regularly as they should have been. We saw there were five supervisions from March and April that were overdue.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Cultural and faith responsiveness
  - Published: 2021-10-30
- Finding
  - Flexibility and responsiveness to individual needs
  - Published: 2021-10-30
- Finding
  - Needs assessment and care planning
  - Published: 2021-10-30

### safe

- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Partnership working
  - Published: 2021-10-30
- Finding
  - Leadership and staff support
  - Published: 2021-10-30
- Finding
  - Governance and quality monitoring
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2598156459

HomeCare Compass is an independent guide and is not affiliated with the CQC.