# Take 4 Care Ltd

Take 4 Care Ltd is a CQC-regulated home-care agency in Grays.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/11/2023

## Practical info

- Postcode: RM17 5RZ
- Registered manager: Munns, Kay
- Local authority: Thurrock
- Region: East
- City: Grays
- Last CQC check: 18/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with district nurses, occupational therapists and GPs
  - Published: 2023-11-18
- Finding
  - Evidence: Diverse staff base recruited to meet cultural and religious needs of people supported
  - Published: 2023-11-18
- Finding
  - Evidence: Registered manager maintained good oversight and drove continuous improvement
  - Published: 2023-11-18
- Finding
  - Evidence: Staff trained in medicines administration with regular competency checks
  - Published: 2023-11-18
- Finding
  - Evidence: Safe recruitment practices including full work histories, references and DBS checks
  - Published: 2023-11-18
- Finding
  - Evidence: Sufficient staffing levels with regular staff teams and advance rotas provided to people
  - Published: 2023-11-18
- Finding
  - Evidence: Person-centred care plans and risk assessments with clear staff guidance
  - Published: 2023-11-18
- Finding
  - Evidence: Positive feedback from people and relatives about care quality and staff friendliness
  - Published: 2023-11-18
- Finding
  - Evidence: Quality assurance system including questionnaires, staff meetings and file audits was in place
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager promoted an open, positive, person-centred culture and acted promptly on identified shortfalls
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were dealt with appropriately and in a timely way
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives were fully involved in assessment and care planning processes
  - Published: 2020-01-29
- Finding
  - Evidence: Care workers were described as kind, caring and compassionate, treating people with dignity and respect
  - Published: 2020-01-29
- Finding
  - Evidence: Care workers were well-trained with regular updates, spot checks, supervisions and appraisals
  - Published: 2020-01-29
- Finding
  - Evidence: People consistently felt safe with care workers and reported no missed visits
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: the issues found with the medication administration sheets (MARS) had not been identified in the quality assurance checks
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: although people said that their risks were well-managed and care workers told us how they managed risks we found that their risk assessments did not always show how risks were to be managed
  - Published: 2020-01-29
- **consent_capacity** _(moderate)_
  - Evidence: None of the service's staff had received MCA training through Take 4 Care...There were no mental capacity assessments on any of the care files that we viewed
  - Published: 2020-01-29
- **medication_management** _(moderate)_
  - Evidence: The medication administration record sheets (MARS) that had been returned to the office for safe storage showed some gaps in recording. The codes had not been used to show if or why people had not taken their medication
  - Published: 2020-01-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-18
- Finding
  - Preventing and controlling infection
  - Published: 2023-11-18
- Finding
  - Using medicines safely
  - Published: 2023-11-18
- Finding
  - Staffing and recruitment
  - Published: 2023-11-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-18

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-11-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-11-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2596412575

HomeCare Compass is an independent guide and is not affiliated with the CQC.