# Bluebird Care (Lewes)

*Operated by Rampion Limited.*

Bluebird Care (Lewes) is a CQC-regulated home-care agency in Newhaven.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/11/2019

## Practical info

- Postcode: BN9 9BB
- Registered manager: Matthews, Terri
- Local authority: East Sussex
- Region: South East
- City: Newhaven
- Last CQC check: 13/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Privacy and dignity
  - Published: 2021-10-30
- Finding
  - Kindness and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act
  - Published: 2021-10-30
- Finding
  - Staff training and supervision
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Accredited member of local authority 'Support With Confidence' scheme demonstrating maintained quality standards.
  - Published: 2021-10-30
- Finding
  - Evidence: Transition to electronic care recording system underway to eliminate MAR transcription risk and provide real-time care plan access.
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative community partnerships including local fire service referrals and optician referrals for vulnerable people.
  - Published: 2021-10-30
- Finding
  - Evidence: Provider carried out regular audits of care plans and staff competency, with action plans for any identified improvements.
  - Published: 2021-10-30
- Finding
  - Evidence: Well-led service with open culture, motivated staff, and committed registered manager working towards Level 5 leadership diploma.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong complaints handling with prompt investigation and use of complaints as learning opportunities.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were person-centred, detailed and regularly reviewed every six months with involvement of people and relatives.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received thorough induction following the Care Certificate, regular supervision, appraisal and ongoing training including dementia awareness.
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently reported feeling safe and well cared for, with highly positive feedback about staff kindness, dignity and respect.
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: they change the roster quite often actually so I never know who's coming. It can all be a little unsettling
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: One staff member's file, who had been recently been recruited, did not contain a full employment history, but the nominated individual ensured this information was recorded by the end of the inspection.
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: Staff looked at the medicines in each person's blister pack and then hand wrote a MAR. The MAR was then taken to the office and typed out by another member of staff... there was a risk this might happen.
  - Published: 2021-10-30
- **care_planning** _(moderate)_
  - Evidence: one person's care plan had noted they might be at risk of developing a pressure area. However, a full risk assessment had not been completed, such as a waterlow score, and there were no written plans in place
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Recruitment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30

### well_led

- Finding
  - Quality monitoring and governance
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Continuous learning and improving care
  - Published: 2019-11-13
- Finding
  - Working in partnership with others
  - Published: 2019-11-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-259041152

HomeCare Compass is an independent guide and is not affiliated with the CQC.