# HF Trust Ormiston

*Operated by HF Trust Limited.*

HF Trust Ormiston is a CQC-regulated home-care agency in Coleford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/12/2022

## Practical info

- Postcode: GL16 7HN
- Registered manager: Cowmeadow, Mercedes
- Local authority: Gloucestershire
- Region: South West
- City: Coleford
- Last CQC check: 17/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider worked openly with CQC, commissioners and local authority safeguarding and quality teams.
  - Published: 2022-12-17
- Finding
  - Evidence: Staff demonstrated high morale, person-centred approach and insight into people's needs; professionals described the service as 'organised', 'well-led' and 'in regular contact'.
  - Published: 2022-12-17
- Finding
  - Evidence: Registered manager maintained strong oversight through audits, meetings and provider reporting systems, resulting in a 'huge improvement' noted by professionals.
  - Published: 2022-12-17
- Finding
  - Evidence: Incidents reviewed regularly with de-brief sessions and learning shared in staff meetings to improve the service.
  - Published: 2022-12-17
- Finding
  - Evidence: Safe recruitment practices including a 3-stage assessment process and enhanced pay to attract staff with the right skills for complex needs.
  - Published: 2022-12-17
- Finding
  - Evidence: Medicines errors had reduced and stayed low since June 2022 following improvements to medicines management.
  - Published: 2022-12-17
- Finding
  - Evidence: People's health and well-being risks had been assessed and were managed safely, with staff able to accurately describe risks without referring to support plans.
  - Published: 2022-12-17
- **communication_with_families** _(minor)_
  - Evidence: management team had yet to establish effective working relationships with other professionals and one relative who told us about difficulties in getting the information / action they needed or wanted.
  - Published: 2022-12-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-17
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-17
- Finding
  - Using medicines safely
  - Published: 2022-12-17
- Finding
  - Staffing and recruitment
  - Published: 2022-12-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-17

### well_led

- Finding
  - Engaging and involving people, the public and staff, and working in partnership with others
  - Published: 2022-12-17
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2022-12-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2584137596

HomeCare Compass is an independent guide and is not affiliated with the CQC.