# Hand on Heart Care

*Operated by Hand On Heart Care Services Limited.*

Hand on Heart Care is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2024

## Practical info

- Postcode: HA1 1LJ
- Registered manager: Deb, Pushpo
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 08/Jul/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: No complaints had been received; people felt confident to raise concerns
  - Published: 2020-01-29
- Finding
  - Evidence: One missed visit handled transparently with swift remedial action and open communication with person and local authority
  - Published: 2020-01-29
- Finding
  - Evidence: Cultural and religious needs respected, including matching care staff who spoke people's first language
  - Published: 2020-01-29
- Finding
  - Evidence: Strong, responsive communication between the nominated individual, people using the service and relatives
  - Published: 2020-01-29
- Finding
  - Evidence: Service operated in line with Mental Capacity Act 2005, documenting capacity assessments and power of attorney details
  - Published: 2020-01-29
- Finding
  - Evidence: Staff provided with induction aligned to Care Certificate standards and ongoing regular training and supervision
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred, tailored to individual needs, likes and dislikes
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines managed safely with accurate administration records maintained
  - Published: 2020-01-29
- Finding
  - Evidence: Safe staff recruitment procedures in place with thorough pre-employment checks including DBS, references and right to work verification
  - Published: 2020-01-29
- **governance** _(minor)_
  - Evidence: There was no formalised spot check system in place
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: There was no registered manager in post due to the departure of the former registered manager.
  - Published: 2020-01-29
- **safeguarding** _(minor)_
  - Evidence: one was a little unsure when asked about types of abuse but did know that they should keep people safe
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2582789089

HomeCare Compass is an independent guide and is not affiliated with the CQC.