# House of Care Services Limited

*Operated by House of Care Services Ltd.*

House of Care Services Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/09/2018

## Practical info

- Postcode: B46 1HQ
- Registered manager: Mukwende, Athanas
- Local authority: Warwickshire
- Region: West Midlands
- City: Birmingham
- Last CQC check: 15/Sep/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints were logged, investigated, and acted upon promptly, including adjusting staffing rotas in response to feedback
  - Published: 2021-01-27
- Finding
  - Evidence: Robust quality assurance including call time audits, monthly checks with people, and quality assurance surveys with high satisfaction results
  - Published: 2021-01-27
- Finding
  - Evidence: Strong management structure with out-of-hours support line, regular staff meetings, appraisals, and open approachable leadership
  - Published: 2021-01-27
- Finding
  - Evidence: Care plans were comprehensive, written in partnership with people and relatives, regularly reviewed and kept up to date
  - Published: 2021-01-27
- Finding
  - Evidence: People and relatives described staff as kind, caring and professional, with dignity and independence consistently promoted
  - Published: 2021-01-27
- Finding
  - Evidence: Staff received thorough induction, ongoing training, and regular competency checks including manager spot checks
  - Published: 2021-01-27
- Finding
  - Evidence: People received support from a consistent team of workers who understood risks and supported people safely, with medicines managed safely
  - Published: 2021-01-27
- Finding
  - Evidence: Equality, diversity, and dignity consistently promoted across the staff team
  - Published: 2018-09-15
- Finding
  - Evidence: End of life care planning offered including cultural and spiritual wishes
  - Published: 2018-09-15
- Finding
  - Evidence: Monthly quality assurance questionnaires and routine welfare calls to ten people per month
  - Published: 2018-09-15
- Finding
  - Evidence: Clear management structure with approachable registered manager and open-door policy
  - Published: 2018-09-15
- Finding
  - Evidence: Person-centred care plans detailed individual preferences, dietary needs, communication requirements, and hobbies
  - Published: 2018-09-15
- Finding
  - Evidence: Regular supervision, monthly meetings, and yearly appraisals supported staff development
  - Published: 2018-09-15
- Finding
  - Evidence: Effective induction programme including Care Certificate, shadowing, and probationary period
  - Published: 2018-09-15
- Finding
  - Evidence: Staff received specialist medicines training and regular competency checks with MAR records maintained in people's homes
  - Published: 2018-09-15
- Finding
  - Evidence: Robust recruitment including DBS checks and references before staff commenced work
  - Published: 2018-09-15
- Finding
  - Evidence: People felt safe with care staff and reported timely arrivals with no missed calls
  - Published: 2018-09-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-258124790

HomeCare Compass is an independent guide and is not affiliated with the CQC.