# Weston Business Centre

*Operated by Mashdel Services Ltd.*

Weston Business Centre is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/01/2023

## Practical info

- Postcode: CO2 8JX
- Registered manager: Odunubi, Stella
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 17/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2020-01-29
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition and hydration
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Staff had received training in safeguarding, MCA, infection prevention and control, and medication.
  - Published: 2023-01-17
- Finding
  - Evidence: Service worked closely with external agencies including local authority safeguarding teams and healthcare professionals.
  - Published: 2023-01-17
- Finding
  - Evidence: Effective quality assurance arrangements including medication audits, spot checks and incident reviews.
  - Published: 2023-01-17
- Finding
  - Evidence: Relatives and staff were complimentary about the registered manager and overall service quality.
  - Published: 2023-01-17
- Finding
  - Evidence: No missed calls reported; staff communicated promptly when running late.
  - Published: 2023-01-17
- Finding
  - Evidence: Consistent staffing ensured people received care from a regular core team who understood their needs.
  - Published: 2023-01-17
- Finding
  - Evidence: Staff supported people with choice, control and independence, focusing on strengths and positive risk-taking.
  - Published: 2023-01-17
- Finding
  - Evidence: People and relatives reported feeling safe and expressed confidence in the staff team.
  - Published: 2023-01-17
- **safeguarding** _(moderate)_
  - Evidence: The DBS certificate for one member of staff was received 17 days after they commenced in post. There was no evidence of a completed Adult First Check or risk assessment.
  - Published: 2023-01-17
- **record_keeping** _(moderate)_
  - Evidence: there was no evidence of a second reference having been received for three out of four members of staff.
  - Published: 2023-01-17
- **staff_competency** _(moderate)_
  - Evidence: there was no evidence to demonstrate staff had had their competency assessed to ensure they were skilled to undertake this task safely.
  - Published: 2023-01-17
- Finding
  - Evidence: 100% of survey respondents satisfied with care, staff skills, respect and dignity
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager now in post; open and transparent culture with quality monitoring systems including audits and surveys
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints policy accessible and complaints addressed promptly
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans with detailed risk assessments, life histories and individual preferences recorded
  - Published: 2021-10-30
- Finding
  - Evidence: Positive, caring relationships between staff and people using the service; dignity and privacy maintained
  - Published: 2021-10-30
- Finding
  - Evidence: Mental Capacity Act principles applied consistently; capacity assessments and best interest decisions documented
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines administered as prescribed with competency assessments, protocols for PRN medicines and regular audits
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received safeguarding training and understood whistleblowing responsibilities
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment procedures in place including DBS checks, references, application forms and interviews
  - Published: 2021-10-30
- Finding
  - Evidence: Staffing levels restored to meet contracted hours following previous breach of Regulation 18; new computerised rota system introduced to track travel times and ensure call punctuality
  - Published: 2021-10-30

### responsive

- Finding
  - Feedback and engagement
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and personalisation
  - Published: 2020-01-29

### well_led

- Finding
  - Staff and people engagement
  - Published: 2020-01-29
- Finding
  - Quality assurance and governance systems
  - Published: 2020-01-29
- Finding
  - Registered manager in post
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2577618008

HomeCare Compass is an independent guide and is not affiliated with the CQC.