# Chiltern Health Division

*Operated by Chiltern Health & Business Training (Healthcare Division) Ltd.*

Chiltern Health Division is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 10/02/2023

## Practical info

- Postcode: MK1 1BA
- Registered manager: Bostan, Samir
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 10/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider and management team proactive in driving continuous improvement.
  - Published: 2023-02-10
- Finding
  - Evidence: Good infection control practices in place with adequate PPE supply.
  - Published: 2023-02-10
- Finding
  - Evidence: Staff followed MCA principles and sought consent; choice and least restrictive practice were embedded.
  - Published: 2023-02-10
- Finding
  - Evidence: Positive feedback received from professionals, people, relatives and staff about quality of care and responsiveness.
  - Published: 2023-02-10
- Finding
  - Evidence: Lessons learned were documented and shared with staff to reduce risk of recurrence.
  - Published: 2023-02-10
- Finding
  - Evidence: Staff understood safeguarding procedures and followed local safeguarding protocols.
  - Published: 2023-02-10
- Finding
  - Evidence: Safe recruitment practices were followed, including DBS checks and references.
  - Published: 2023-02-10
- Finding
  - Evidence: People were supported safely with medicines, including competency checks and qualified nurses overseeing medicines practice.
  - Published: 2023-02-10
- Finding
  - Evidence: People received care from a consistent staff team who arrived within agreed time windows and stayed for the full call duration.
  - Published: 2023-02-10
- **record_keeping** _(minor)_
  - Evidence: The provider had audits and quality assurance checks in place for most key areas of the service. They planned to introduce an audit of people's care planning documentation.
  - Published: 2023-02-10
- **governance** _(moderate)_
  - Evidence: Not all notifications were submitted to CQC as required. This included informing CQC when any allegation of abuse was made.
  - Published: 2023-02-10
- **care_planning** _(moderate)_
  - Evidence: Some areas of people's care records required strengthening to ensure risk assessments were in place and personalised for known risks, and care plans reviewed regularly and updated after any changes occurred.
  - Published: 2023-02-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2570603200

HomeCare Compass is an independent guide and is not affiliated with the CQC.