# Crediton Care Services Limited

Crediton Care Services Limited is a CQC-regulated home-care agency in Crediton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 03/08/2023

## Practical info

- Postcode: EX17 3LB
- Registered manager: Major, Samantha
- Local authority: Devon
- Region: South West
- City: Crediton
- Last CQC check: 03/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-23

### Other

- Finding
  - Evidence: Environmental risk assessments were completed in people's homes prior to care commencing.
  - Published: 2023-08-23
- Finding
  - Evidence: People were actively involved in care planning and day-to-day decisions about their care.
  - Published: 2023-08-23
- Finding
  - Evidence: Infection control practice was robust, with PPE compliance monitored and no concerns raised.
  - Published: 2023-08-23
- Finding
  - Evidence: Staff supported people's dignity, respect and independence consistently and compassionately.
  - Published: 2023-08-23
- Finding
  - Evidence: Medicines management was safe, with appropriate policies, staff training, and competency spot checks in place.
  - Published: 2023-08-23
- Finding
  - Evidence: Staffing levels met people's needs; no missed calls reported and visits consistently ran to schedule.
  - Published: 2023-08-23
- Finding
  - Evidence: People and relatives were unanimously positive about the caring nature of staff, with all saying they would recommend the service.
  - Published: 2023-08-23
- **incident_learning** _(moderate)_
  - Evidence: There were currently no clear systems in place to report and learn from any accidents and incidents.
  - Published: 2023-08-23
- **care_planning** _(moderate)_
  - Evidence: Where people had known risks, for examples in relation falls and skin integrity, some care records required further development to record risk mitigation measures staff could follow.
  - Published: 2023-08-23
- **staff_competency** _(critical)_
  - Evidence: provider had failed to ensure a full employment history had been obtained as required. Additionally, the dates of employment on the references did not correspond with that on the staff member's application form.
  - Published: 2023-08-23
- **governance** _(critical)_
  - Evidence: Current governance arrangements had failed to identify the concerns identified during the inspection relating to the appropriate escalation, notification and management of safeguarding concerns.
  - Published: 2023-08-23
- **safeguarding** _(critical)_
  - Evidence: an allegation had been made by a service user against a member of staff... no further action had been taken. The provider had failed to act in accordance with their own policy
  - Published: 2023-08-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-23
- Finding
  - Using medicines safely
  - Published: 2023-08-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-23
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-08-23
- Finding
  - Staffing and recruitment
  - Published: 2023-08-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-23

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-23
- Finding
  - Continuous learning and improving care and working in partnership with others
  - Published: 2023-08-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2567144625

HomeCare Compass is an independent guide and is not affiliated with the CQC.