# Ashwood Care

*Operated by Ashwood Home Care Limited.*

Ashwood Care is a CQC-regulated home-care agency in Warrington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/04/2018

## Practical info

- Postcode: WA1 4EP
- Registered manager: Foster, Emma-Louise
- Local authority: Warrington
- Region: North West
- City: Warrington
- Last CQC check: 27/Apr/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Communication with people and families
  - Published: 2021-10-30
- Finding
  - Dignity, respect and person-centred care
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition, hydration and healthcare access
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30
- Finding
  - Staff supervision and appraisal (Regulation 18)
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Positive feedback from health and social care professionals with no negative concerns reported
  - Published: 2021-10-30
- Finding
  - Evidence: Staff followed Mental Capacity Act principles and sought informed consent before carrying out care tasks
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were person-centred and staff supported people to access healthcare professionals and attend appointments
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with dignity and respect; staff understood individual preferences, likes and dislikes
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated good knowledge of safeguarding, whistleblowing procedures, and how to report abuse
  - Published: 2021-10-30
- Finding
  - Evidence: Risk assessments and home safety checklists were in place for each person using the service
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels maintained to complete planned visits in a timely manner with appropriate travel time between calls
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently reported feeling safe and well cared for, with staff praised for kindness and genuine affection
  - Published: 2021-10-30
- **missed_or_late_visits** _(minor)_
  - Evidence: any missed calls were identified by word of mouth...One person told us that their carer had not arrived for the tea time call and no one had contacted her
  - Published: 2021-10-30
- **complaints_handling** _(minor)_
  - Evidence: One person said they had made a complaint about times of calls but said 'they did nothing about it'...Not everybody felt able to make a complaint.
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: completion of these audit checks was not recorded at all. This oversight had increased the risk that problems might not be quickly identified and resolved.
  - Published: 2021-10-30
- **leadership** _(moderate)_
  - Evidence: registered manager was responsible for managing two separate agencies without being able to delegate some of her duties...unable to ensure the service was run in the best interests
  - Published: 2021-10-30
- **medication_management** _(moderate)_
  - Evidence: five of the ten MAR looked at did not fully identify when medication commenced or ceased as the dates were missing from the MAR sheets viewed
  - Published: 2021-10-30
- **staff_training** _(moderate)_
  - Evidence: not all established staff had been provided with some of the refresher training...refresher training rota had not been updated due to an administrative error
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and responsiveness to changing needs
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessment and business continuity
  - Published: 2021-10-30
- Finding
  - Staffing levels and visit reliability
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse and improper treatment
  - Published: 2021-10-30
- Finding
  - Fit and proper persons employed (Regulation 19)
  - Published: 2021-10-30

### well_led

- Finding
  - Quality assurance and audit processes
  - Published: 2021-10-30
- Finding
  - Leadership capacity and management oversight
  - Published: 2021-10-30
- Finding
  - Good governance (Regulation 17)
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2564652211

HomeCare Compass is an independent guide and is not affiliated with the CQC.