# Austin Ben - Stoke

*Operated by Austin Ben Ltd.*

Austin Ben - Stoke is a CQC-regulated home-care agency in Newcastle under Lyme.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/03/2019

## Practical info

- Postcode: ST5 9QA
- Registered manager: Clews, Siobhan
- Local authority: Staffordshire
- Region: West Midlands
- City: Newcastle under Lyme
- Last CQC check: 10/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Relatives felt satisfied with medicine support and were generally complimentary about Austin Ben - Stoke
  - Published: 2023-05-10
- Finding
  - Evidence: An action plan was in place following audits to continue making improvements to medicines management
  - Published: 2023-05-10
- Finding
  - Evidence: People were offered a choice about whether they took their medicines and their choice was respected
  - Published: 2023-05-10
- Finding
  - Evidence: MARs were generally well completed with systems in place to audit and follow up on gaps
  - Published: 2023-05-10
- Finding
  - Evidence: Staff received training to safely administer medicines and had their competency checked
  - Published: 2023-05-10
- Finding
  - Evidence: People were supported with their medicines safely with clear medicine care plans in place
  - Published: 2023-05-10
- **record_keeping** _(minor)_
  - Evidence: The provider planned to improve the format of recording follow up actions from audits, as these were recorded differently by different staff.
  - Published: 2023-05-10
- **medication_management** _(minor)_
  - Evidence: Topical creams had TMARs in place, however the application instructions were not always clear as to whether they were a regular dose or a 'when required' dose.
  - Published: 2023-05-10

### safe

- Finding
  - Using medicines safely
  - Published: 2023-05-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2559584701

HomeCare Compass is an independent guide and is not affiliated with the CQC.