# Agape Healthcare Limited

Agape Healthcare Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/09/2019

## Practical info

- Postcode: B16 8XF
- Registered manager: Ogwudire, Charity
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 10/Sep/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Staff were respectful, considerate and promoted people's privacy and dignity.
  - Published: 2021-10-30
- Finding
  - Person-centred and culturally sensitive care
  - Published: 2021-01-30
- Finding
  - Consistency of care staff and relationship building
  - Published: 2021-01-30

### effective

- Finding
  - Systems to monitor if people were at risk of not eating and drinking sufficient amounts were not robust.
  - Published: 2021-10-30
- Finding
  - Staff induction and training records were not robust or consistently maintained.
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Sufficient staffing levels maintained with bank staff available when needed.
  - Published: 2021-10-30
- Finding
  - Evidence: Provider improved involvement of people in developing their care plans.
  - Published: 2021-10-30
- Finding
  - Evidence: Manager was readily contactable and responsive to staff and service users.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported by consistent, regular staff enabling positive relationships.
  - Published: 2021-10-30
- Finding
  - Evidence: Manager introduced a weekly process to seek people's views and ensure regular contact.
  - Published: 2021-10-30
- Finding
  - Evidence: People said staff were caring, kind and considerate, and respected their wishes and dignity.
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: Although the manager had taken action when a person raised a specific concern we noted that the person had raised the same concern on several occasions before action was taken.
  - Published: 2021-10-30
- **supervision_appraisal** _(minor)_
  - Evidence: There were no processes in place however to ensure staff would meet regularly with the manager or record the outcomes of these meetings.
  - Published: 2021-10-30
- **care_planning** _(moderate)_
  - Evidence: This information was not recorded in people's care plans for other members of staff.
  - Published: 2021-10-30
- **leadership** _(critical)_
  - Evidence: There had been no registered manager in place since September 2014.
  - Published: 2021-10-30
- **staff_competency** _(critical)_
  - Evidence: Recruitment procedures did not establish or were operated effectively to ensure that people employed were of good character, have the qualifications, competence, skills and experience necessary.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: Care staff did not record the times they attended or left calls so the manager was unable to identify if people were receiving their calls on time.
  - Published: 2021-10-30
- **staff_training** _(moderate)_
  - Evidence: There were no robust training processes to ensure staff regularly refreshed their knowledge.
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: The lack of effective oversight and governance was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
  - Published: 2021-10-30

### responsive

- Finding
  - Care records remained incomplete and did not always capture people's preferences and lifestyle choices.
  - Published: 2021-10-30
- Finding
  - Complaints and concerns handling
  - Published: 2021-01-30
- Finding
  - Responding to changing care needs
  - Published: 2021-01-30

### safe

- Finding
  - Recruitment checks did not robustly demonstrate staff were fit and proper persons (breach of Regulation 19).
  - Published: 2021-10-30
- Finding
  - Risk assessment guidance for staff was sometimes incomplete or contradictory.
  - Published: 2021-10-30

### well_led

- Finding
  - Quality monitoring processes were ineffective; governance breach of Regulation 17.
  - Published: 2021-10-30
- Finding
  - No registered manager in post since September 2014; breach of registration condition.
  - Published: 2021-10-30
- Finding
  - Response to previous CQC inspection findings
  - Published: 2021-01-30
- Finding
  - Staff supervision and appraisal
  - Published: 2021-01-30
- Finding
  - Registered manager in post
  - Published: 2021-01-30
- Finding
  - Quality monitoring systems
  - Published: 2021-01-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-255642538

HomeCare Compass is an independent guide and is not affiliated with the CQC.