# Helping Hands Gloucester

*Operated by Midshires Care Limited.*

Helping Hands Gloucester is a CQC-regulated home-care agency in Barnwood, Gloucester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/03/2026

## Practical info

- Postcode: GL4 3GG
- Registered manager: West, Natasha
- Local authority: Gloucestershire
- Region: South West
- City: Barnwood, Gloucester
- Last CQC check: 19/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People's end of life care wishes were documented and healthcare professionals spoke highly of the agency's responsiveness.
  - Published: 2020-01-29
- Finding
  - Evidence: An on-call service ensured staffing gaps were covered and replacement staff had the skills to meet people's care needs safely.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives were regularly consulted and involved in care planning, with records updated promptly when needs changed.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints and concerns were recorded, investigated and used as learning opportunities, with no complaints outstanding at inspection.
  - Published: 2020-01-29
- Finding
  - Evidence: People received care from a consistent small team of staff, promoting continuity and strong caring relationships.
  - Published: 2020-01-29
- Finding
  - Evidence: The registered manager and staff shared clear values, with an open culture and effective quality assurance audits driving continuous improvement.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received induction, Care Certificate training, regular supervisions, appraisals, spot checks and ongoing competency monitoring.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were managed safely, with trained staff and systems to ensure people received medicines on time even if staff were delayed.
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment practices were in place including DBS checks and employment history verification before staff commenced work.
  - Published: 2020-01-29
- Finding
  - Evidence: People consistently reported feeling safe, well cared for, and treated with kindness, compassion and respect by staff.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2551968047

HomeCare Compass is an independent guide and is not affiliated with the CQC.