# Westminster Homecare Limited – West London

*Operated by Westminster Homecare Limited.*

Westminster Homecare Limited – West London is a CQC-regulated home-care agency in Brentford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: TW8 9DN
- Registered manager: Powell, Teresa
- Local authority: Hounslow
- Region: London
- City: Brentford
- Last CQC check: 10/Jun/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-05
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-05

### Other

- Finding
  - Evidence: Open culture, good teamwork, supportive registered manager and duty of candour understood
  - Published: 2022-10-05
- Finding
  - Evidence: Strong governance with regular audits, spot checks and prompt corrective action
  - Published: 2022-10-05
- Finding
  - Evidence: Effective complaints handling, with improvements since last inspection
  - Published: 2022-10-05
- Finding
  - Evidence: Dedicated end of life care team to provide continuity
  - Published: 2022-10-05
- Finding
  - Evidence: Person-centred care plans including life history and end of life wishes
  - Published: 2022-10-05
- Finding
  - Evidence: Comprehensive induction including the Care Certificate, regular training and three-monthly supervision
  - Published: 2022-10-05
- Finding
  - Evidence: Effective electronic monitoring system for visit timekeeping
  - Published: 2022-10-05

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-05
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-10-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-05
- Finding
  - Staffing and recruitment
  - Published: 2022-10-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-05
- Finding
  - Using medicines safely
  - Published: 2022-10-05

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-10-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-05
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-10-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-254324554

HomeCare Compass is an independent guide and is not affiliated with the CQC.