# Housing 21 - Bridlington Branch

*Operated by Housing 21.*

Housing 21 - Bridlington Branch is a CQC-regulated home-care agency in Bridlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/03/2026

## Practical info

- Postcode: YO16 7NE
- Registered manager: Brown, Christine
- Local authority: East Riding of Yorkshire
- Region: Yorkshire & Humberside
- City: Bridlington
- Last CQC check: 10/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Cultural competency and diversity
  - Published: 2021-01-24
- Finding
  - Involvement in care planning and independence
  - Published: 2021-01-24
- Finding
  - End of life care
  - Published: 2021-01-24
- Finding
  - Staff approach, dignity and respect
  - Published: 2021-01-24

### effective

- Finding
  - Nutrition and health care support
  - Published: 2021-01-24
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-01-24
- Finding
  - Staff training, induction and supervision
  - Published: 2021-01-24

### Other

- Finding
  - Evidence: Open-door management culture with inclusive leadership, staff supervision, VIP performance scheme, and regular spot checks.
  - Published: 2021-01-24
- Finding
  - Evidence: Whole-building Dementia Friends initiative ensuring all staff including ancillary workers understood dementia care.
  - Published: 2021-01-24
- Finding
  - Evidence: Effective quality assurance system achieving 1359/1399 on annual audit with prompt action taken to address any shortfalls identified.
  - Published: 2021-01-24
- Finding
  - Evidence: Robust medication management systems with trained staff, DoMAR sheets, competency checks, and safe storage arrangements.
  - Published: 2021-01-24
- Finding
  - Evidence: Strong person-centred culture with staff treating people as individuals, fostering community spirit, and facilitating extensive social activities.
  - Published: 2021-01-24
- Finding
  - Evidence: Exceptional end of life care provision, with staff going above and beyond to fulfil dying residents' final wishes including liaising with authorities and arranging home discharges.
  - Published: 2021-01-24
- Finding
  - Evidence: Staff and management team received numerous personal nominations and awards for outstanding care, including Great British Care Awards regional finalist recognition.
  - Published: 2021-01-24
- Finding
  - Evidence: Proactive incident and accident monitoring for themes and trends to prevent reoccurrence
  - Published: 2018-08-13
- Finding
  - Evidence: Strong complaints procedure with 17 compliments recorded against only one complaint
  - Published: 2018-08-13
- Finding
  - Evidence: Staff received regular supervision, appraisal and training including dementia care; service endorsed by Skills for Care
  - Published: 2018-08-13
- Finding
  - Evidence: Care plans written in first person, person-centred and co-produced with people and relatives
  - Published: 2018-08-13
- Finding
  - Evidence: Effective quality monitoring system with monthly audits, corrective actions taken in a timely manner
  - Published: 2018-08-13
- Finding
  - Evidence: Robust recruitment checks and sufficient staffing levels with calm, unhurried care delivery
  - Published: 2018-08-13

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-24
- Finding
  - Activities and social engagement
  - Published: 2021-01-24
- Finding
  - Person-centred care planning and reviews
  - Published: 2021-01-24

### safe

- Finding
  - Infection control
  - Published: 2021-01-24
- Finding
  - Staffing levels and recruitment
  - Published: 2021-01-24
- Finding
  - Medication management
  - Published: 2021-01-24
- Finding
  - Safeguarding systems and staff training
  - Published: 2021-01-24

### well_led

- Finding
  - Record keeping and audit systems
  - Published: 2021-01-24
- Finding
  - Quality monitoring and governance
  - Published: 2021-01-24
- Finding
  - Leadership and management culture
  - Published: 2021-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-254273963

HomeCare Compass is an independent guide and is not affiliated with the CQC.