# Soma Healthcare (Central London)

*Operated by Soma Healthcare Limited.*

Soma Healthcare (Central London) is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/04/2024

## Practical info

- Postcode: SE10 9JP
- Registered manager: Lee, Jay
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 26/Apr/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Promotion of independence and privacy
  - Published: 2021-10-30
- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Kindness, respect and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Health and wellbeing support
  - Published: 2021-10-30
- Finding
  - Supervision and support
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Effective complaints procedure with no formal complaints in the past year and evidence of learning.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans reflecting individual preferences, cultural and religious needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Open and transparent leadership with accessible management team including out-of-hours support.
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic call monitoring in place to track visit attendance and punctuality.
  - Published: 2021-10-30
- Finding
  - Evidence: 100% satisfaction rate in most recent quality assurance survey (March 2017, 32 respondents).
  - Published: 2021-10-30
- Finding
  - Evidence: Strong safeguarding culture with staff confident concerns would be acted upon immediately.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision every three months with care workers feeling well supported.
  - Published: 2021-10-30
- Finding
  - Evidence: Newly implemented accredited training programme covering all 15 Care Certificate standards.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust staff recruitment procedures with up-to-date DBS checks and verified references.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and had consistent regular care workers, supporting continuity of care.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: We did see records in one person's daily logs where one care task had not been accurately recorded but saw that the importance of recording in logs had been discussed regularly at meetings.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: We did see in one person's daily logs that they were prompted with their medicines, but their care plan said they could self-administer their medicines.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Staff engagement and culture
  - Published: 2021-10-30
- Finding
  - Quality assurance and auditing
  - Published: 2021-10-30
- Finding
  - Leadership and governance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2537015352

HomeCare Compass is an independent guide and is not affiliated with the CQC.