# Extra Care

*Operated by Durham County Council.*

Extra Care is a CQC-regulated home-care agency in Spennymoor.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/02/2024

## Practical info

- Postcode: DL16 7RS
- Registered manager: Reeve, Helen
- Local authority: County Durham
- Region: North East
- City: Spennymoor
- Last CQC check: 02/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Innovation in care delivery, e.g. smart drinking aids to reduce UTI and dehydration risks.
  - Published: 2024-02-02
- Finding
  - Evidence: Effective partnership working with local authority, health professionals and specialist services.
  - Published: 2024-02-02
- Finding
  - Evidence: People received consistent care from the same staff, promoting continuity and personalised support.
  - Published: 2024-02-02
- Finding
  - Evidence: Robust governance including audits, unannounced spot checks, and clear action plans for improvement.
  - Published: 2024-02-02
- Finding
  - Evidence: Positive, open culture with staff feeling listened to, valued and well-supported by leadership.
  - Published: 2024-02-02
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and confidence in raising concerns.
  - Published: 2024-02-02
- Finding
  - Evidence: Medicines were administered safely with staff trained and competency-assessed.
  - Published: 2024-02-02
- Finding
  - Evidence: Risks were effectively assessed and reviewed regularly with person-centred risk assessments and accompanying care plans in place.
  - Published: 2024-02-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-02
- Finding
  - Using medicines safely
  - Published: 2024-02-02
- Finding
  - Staffing and recruitment
  - Published: 2024-02-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2024-02-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-02

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-02-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-253570847

HomeCare Compass is an independent guide and is not affiliated with the CQC.