# Swanton Community Services – Southampton and Hampshire

*Operated by Swanton Community Services.*

Swanton Community Services – Southampton and Hampshire is a CQC-regulated home-care agency in Eastleigh.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/05/2024

## Practical info

- Postcode: SO50 9SX
- Registered manager: Schnugh, Kimberley
- Local authority: Hampshire
- Region: South East
- City: Eastleigh
- Last CQC check: 31/May/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End-of-life care planning template rolled out in easy-read format for all people using the service
  - Published: 2021-10-30
- Finding
  - Evidence: Robust quality governance including regular audits of medication, health and safety and financial records
  - Published: 2021-10-30
- Finding
  - Evidence: Visible, supportive and approachable management team fostering open and inclusive culture
  - Published: 2021-10-30
- Finding
  - Evidence: Good mental capacity understanding with best-interests decisions appropriately made
  - Published: 2021-10-30
- Finding
  - Evidence: Positive staff supervision and appraisal processes supporting professional development
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred support promoting independence, aspirations, employment and life skills
  - Published: 2021-10-30
- Finding
  - Evidence: Strong medicines management with audits confirming consistent administration as prescribed
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive face-to-face training academy with competency assessments across mandatory training
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed, individualised risk assessments and care plans giving specific guidance to staff
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding awareness and confident reporting culture among staff
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: One person's relative told us they did not know how to contact the office, and only had contact details for the care manager at the local authority.
  - Published: 2021-10-30
- **staffing_levels** _(minor)_
  - Evidence: The service had a vacancy rate just under 10%. The provider had a "no agency" policy. Vacancies, sickness and absence was covered by existing staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Provider working in accordance with Duty of Candour requirements
  - Published: 2021-10-05
- Finding
  - Evidence: Positive, open culture with approachable management and staff engagement opportunities
  - Published: 2021-10-05
- Finding
  - Evidence: Effective quality assurance measures including audits and unannounced spot checks
  - Published: 2021-10-05
- Finding
  - Evidence: Incidents and accidents monitored and reviewed to identify patterns and embed learning
  - Published: 2021-10-05
- Finding
  - Evidence: Robust infection prevention and control measures in place
  - Published: 2021-10-05
- Finding
  - Evidence: Medicines managed safely with accurate MAR records and clear PRN protocols
  - Published: 2021-10-05
- Finding
  - Evidence: Sufficient staffing levels deployed; care described as unrushed by people and relatives
  - Published: 2021-10-05
- Finding
  - Evidence: Safe recruitment processes in place with DBS checks and Schedule 3 compliance
  - Published: 2021-10-05
- Finding
  - Evidence: Detailed risk assessments in place covering falls, diabetes, challenging behaviours, nutrition and skin care
  - Published: 2021-10-05
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and awareness of abuse types and reporting procedures
  - Published: 2021-10-05
- **communication_with_families** _(minor)_
  - Evidence: If I'm honest I feel there are elements of the communication that could be improved...there is a strong reliance on email correspondence
  - Published: 2021-10-05

### responsive

- Finding
  - Feedback and quality assurance
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Access to activities
  - Published: 2020-01-29

### well_led

- Finding
  - Staff support and culture
  - Published: 2020-01-29
- Finding
  - Governance and audit systems
  - Published: 2020-01-29
- Finding
  - Communication with people and families
  - Published: 2020-01-29
- Finding
  - Leadership stability and registered manager
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-253232606

HomeCare Compass is an independent guide and is not affiliated with the CQC.