# Apollo Care (North) Liverpool

*Operated by Kris Thompson Ltd.*

Apollo Care (North) Liverpool is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/02/2018

## Practical info

- Postcode: L5 9YJ
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 20/Feb/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Adverse weather planning policy implemented, with welfare calls made to all people supported and staff during bad weather.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive, open learning culture with staff feeling valued; Apollo Care Franchising achieved a Silver Award from Investors in People.
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive quality assurance including unannounced spot checks, care file audits, feedback forms and plans for mystery shopper telephone monitoring.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong safeguarding awareness among staff, who were knowledgeable about types of abuse and clear on reporting procedures.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received comprehensive training, supervision, appraisals and a five-day induction with shadowing, with the organisation funding health and social care qualifications.
  - Published: 2021-10-30
- Finding
  - Evidence: Individualised, detailed care plans signed by people, regularly reviewed and updated in partnership with them.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels with no agency staff used, geographically planned rotas with travel time allowed, and a senior on-call system for emergencies.
  - Published: 2021-10-30
- Finding
  - Evidence: People were highly complimentary about staff, describing them as reliable, kind and caring, with one person writing 'I cannot find fault with any of my carers, they do an excellent job.'
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: We saw on one person's medication record that there was one recent omission were a signature was missing that would normally indicate a medication had been administered.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2529837822

HomeCare Compass is an independent guide and is not affiliated with the CQC.