# Jigsaw Creative Care Limited

Jigsaw Creative Care Limited is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: RG7 2BJ
- Registered manager: Smith, Carol
- Local authority: West Berkshire
- Region: South East
- City: Reading
- Last CQC check: 22/Oct/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Wide range of social, educational and developmental opportunities including the 'Golden Planet Project' Academy.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular individual supervision four times per year plus incident debriefs; over 57% of staff held NVQ or diploma in care.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive behaviour support using BILD-approved nationally recognised system with all staff trained.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective governance including weekly management meetings, traffic light monitoring system, spot checks and detailed incident analysis.
  - Published: 2021-10-30
- Finding
  - Evidence: Accessible Information Standard compliance with use of social stories, pictorial planners and touch-screen tablets.
  - Published: 2021-10-30
- Finding
  - Evidence: Well-managed transitions between services using pictorial plans, countdown calendars and pre-placement visits.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong medicines management using monitored dosage system with staff training and competency assessment.
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed individual risk assessments minimising restriction while managing risk, including personal emergency evacuation plans.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective safeguarding systems with two designated safeguarding champions and appropriate cooperation with external agencies.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive induction programme including Care Certificate framework, 20+ hours shadowing, and competency observations before unsupported working.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust staff recruitment system including criminal record checks, full employment history, references, and involvement of people supported in interviews.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well cared for, with staff described as kind, gentle and person-centred.
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: The service had queried the appropriateness and risks of this without success, and it was subsequently a factor in a medicines incident.
  - Published: 2021-10-30
- **staffing_levels** _(moderate)_
  - Evidence: We need more staff. There is just enough bodies to cover the rotas. If someone is ill or on holiday everyone else has to do extra hours.
  - Published: 2021-10-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-10-30
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2021-10-30

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30
- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2526061425

HomeCare Compass is an independent guide and is not affiliated with the CQC.