# AMG Nursing and Care Services - Stafford and Stoke-on-Trent

*Operated by AMG Consultancy Services Limited.*

AMG Nursing and Care Services - Stafford and Stoke-on-Trent is a CQC-regulated home-care agency in Stone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/03/2023

## Practical info

- Postcode: ST15 0SH
- Registered manager: Thorley, Donna
- Local authority: Staffordshire
- Region: West Midlands
- City: Stone
- Last CQC check: 21/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Infection prevention and control managed safely in line with government guidance.
  - Published: 2023-03-21
- Finding
  - Evidence: Staff felt respected, supported and valued; manager described as approachable and responsive.
  - Published: 2023-03-21
- Finding
  - Evidence: Provider collaborated with dieticians, physiotherapists, pharmacists and GPs, and utilised best practice initiatives such as dementia friends and dignity champions.
  - Published: 2023-03-21
- Finding
  - Evidence: Strong learning culture with accidents and incidents investigated and trends reviewed in management meetings.
  - Published: 2023-03-21
- Finding
  - Evidence: People and relatives were involved in recruitment, care reviews, and feedback through questionnaires and team meetings.
  - Published: 2023-03-21
- Finding
  - Evidence: Staff were safely recruited with all pre-employment checks completed.
  - Published: 2023-03-21
- Finding
  - Evidence: Robust behavioural support plans identified triggers and actions to reduce distress.
  - Published: 2023-03-21
- Finding
  - Evidence: Medicines were managed safely with robust electronic systems including medication photographs and regular quality audits.
  - Published: 2023-03-21
- Finding
  - Evidence: People felt safe and relatives confirmed staff arrived on time and never missed a shift.
  - Published: 2023-03-21
- **care_planning** _(minor)_
  - Evidence: further action was required regarding pain management for people who could not verbally communicate they were in pain.
  - Published: 2023-03-21
- **medication_management** _(moderate)_
  - Evidence: the provider needed to improve the system for recording signs and symptoms of pain for people who were unable to verbally communicate this to staff.
  - Published: 2023-03-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2519129860

HomeCare Compass is an independent guide and is not affiliated with the CQC.