# Grove Care Agency Limited

Grove Care Agency Limited is a CQC-regulated home-care agency in Thornton Heath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 16/06/2021

## Practical info

- Postcode: CR7 6DF
- Local authority: Croydon
- Region: London
- City: Thornton Heath
- Last CQC check: 16/Jun/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-06-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-06-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-06-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-06-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-06-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-06-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-06-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-06-26

### Other

- Finding
  - Evidence: Provider worked in partnership with community mental health team and local authority.
  - Published: 2021-06-26
- Finding
  - Evidence: Registered manager accessible, approachable and engaged with the person to obtain feedback.
  - Published: 2021-06-26
- Finding
  - Evidence: Safeguarding processes, whistleblowing policies and knowledge of reporting routes were in place.
  - Published: 2021-06-26
- Finding
  - Evidence: Effective infection prevention and control practices and up-to-date PPE use.
  - Published: 2021-06-26
- Finding
  - Evidence: People supported to have maximum choice and control; staff respected privacy, dignity and independence.
  - Published: 2021-06-26
- Finding
  - Evidence: Person-centred approach: staff matched to the person based on ethnicity, culture and communication needs.
  - Published: 2021-06-26
- Finding
  - Evidence: Sufficient staffing levels with consistent staff allocated; good time-keeping monitored by the registered manager.
  - Published: 2021-06-26

### responsive

- Finding
  - End of life care and support
  - Published: 2021-06-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-06-26
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-06-26
- Finding
  - Meeting people's communication needs
  - Published: 2021-06-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-06-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-06-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-06-26
- Finding
  - Preventing and controlling infection
  - Published: 2021-06-26
- Finding
  - Using medicines safely
  - Published: 2021-06-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-06-26
- Finding
  - Staffing and recruitment
  - Published: 2021-06-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-06-26
- Finding
  - Continuous learning and improving care
  - Published: 2021-06-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-06-26
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2021-06-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2517956561

HomeCare Compass is an independent guide and is not affiliated with the CQC.