# Hearts at Home Care

*Operated by Hearts At Home Care Limited.*

Hearts at Home Care is a CQC-regulated home-care agency in Fordingbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/07/2021

## Practical info

- Postcode: SP6 1AX
- Registered manager: Edwards, Emma
- Local authority: Hampshire
- Region: South East
- City: Fordingbridge
- Last CQC check: 02/Jul/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Detailed end-of-life care plans in place for people with life-limiting conditions, addressing sensitive areas professionally.
  - Published: 2024-08-13
- Finding
  - Evidence: Strong person-centred culture with open, approachable leadership committed to learning from mistakes.
  - Published: 2024-08-13
- Finding
  - Evidence: People felt safe, respected and involved in care planning; dignity, privacy and independence actively promoted.
  - Published: 2024-08-13
- Finding
  - Evidence: Governance and quality assurance systems significantly improved since previous inspection, including audits, spot checks and annual surveys.
  - Published: 2024-08-13
- Finding
  - Evidence: Effective multi-agency working with GPs, district nurses and other health professionals achieving good outcomes.
  - Published: 2024-08-13
- Finding
  - Evidence: Staff completed comprehensive induction, ongoing training, regular supervision and competency checks including medicines management.
  - Published: 2024-08-13
- Finding
  - Evidence: Sufficient staffing levels with flexibility to meet people's changing needs and consistent carer allocation.
  - Published: 2024-08-13
- Finding
  - Evidence: Previous breach of Regulation 19 (Fit and proper persons employed) remediated; safe recruitment practices now in place.
  - Published: 2024-08-13
- **communication_with_families** _(minor)_
  - Evidence: Some staff told us there were issues with the scheduling of visits to people, the time it took to travel between calls and communication between the office and the staff out providing care.
  - Published: 2024-08-13
- **governance** _(minor)_
  - Evidence: A number of people, relatives and staff raised issues about the delivery of rotas. Many said they did not receive them, or they arrived late, and staff said they had difficulty accessing them on the electronic system.
  - Published: 2024-08-13
- **record_keeping** _(minor)_
  - Evidence: Written information was not always sufficiently detailed and body maps were not always used to ensure staff had guidance about where and when topical medicines should be applied.
  - Published: 2024-08-13
- **medication_management** _(moderate)_
  - Evidence: Some people had medicines prescribed they could take as and when needed. There were no instructions for staff about when such a medicine could be administered and the total amount that could be taken in one day.
  - Published: 2024-08-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2517468751

HomeCare Compass is an independent guide and is not affiliated with the CQC.